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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs everywhere We got in at midnight so we really just wanted a place to crash, didn’t really examine the room when we first got in. We weren’t looking for anything fancy. When we woke up in the morning we kept seeing cockroaches crawling on to our stuff. We had originally booked for 2 nights but we checked out early. They didn’t even ask us why, just nodded their heads and said ok.
Business response:
Thank you for the review of your stay. We are sorry for the insects you encountered in your suite and regret the inconvenience it caused. We have informed our pest control provider regarding this and are working to ensure procedures are being followed to prevent such problems in the future. We also apologize for the unsatisfactory service you received from our staff. Your concerns will be shared with the appropriate team to ensure a better experience going forward. Thank you again, and we hope to have the chance to serve you... read more
The room I had many roaches in the kitchen and bathroom
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
That was the worst ever. I try to get them clean my room at least once a week without success. They never clean it. Only at the third week my room was cleaned. Also make funny of my last name at the front desk. In general I give two from 1 till 10. Not recommended at all.
Business response:
Fernando, thank you for choosing our hotel. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Very nasty hotel please do not bring your family to this place.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Their were several roaches all over the entire room and bathroom. They were also crawling on the headboard. I was very disappointed and unsatisfied. I will never go to this location again. They guy at the front desk was wonderful and pleasant. But the cleanliness was extremely poor.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
We had a reservation but felt unwelcome from the moment we set foot in the lobby, the woman at desk was easily overwhelmed by person in front of us, office had no cell service and she refused to let us have wifi until she saw credit card, then when we made it to the room it had not been cleaned so housekeeping asked us to stand outside or wait in an adjacent room. The only positive thing i can say is that we were able to get a refund and go somewhere else.
Business response:
Thank you for your review. We are sorry and are disappointed to read our hotel’s service and facilities were not to your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room had Bugs
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider giving us another chance to prove we are up to the task of delivering excellent... read more
Everything was bad but customer service. Had roaches, stained sheets.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered and for the insects in your suites. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.