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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night was one too many for this Extended Stay I made a reservation through Hotels.com, but upon check in at 4pm, was told that I was being down-graded due to the fact the hotel was sold out. The room we were given reeked of cigarette smoke despite being a non-smoking room. The parking lot and sidewalk leading to the room were littered with trash and debris. The kitchenette floor was sticky. No hand soap or shampoo was provided. Next morning at 8:00am we were awakened by a leaf blower right outside our door. Surprisingly,... read more
Business response:
Terry, thank you for your review. We are sorry for the cleanliness issues in your suite and that you did not experience our staff at their best. We are working with our appropriate departments to make sure all procedures are being followed, so this does not happen again. We also apologize for the smoke smell you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your feedback and hope to have anoth... read more
they need to do better with their cleanliness
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Landscaping was nice. That's literally the only thing.
Business response:
Thank you for taking the time to review your stay. Although you were pleased with the view from our hotel, we apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Overbooked and lost room after a month of securing a room. We were there at 2:30 when checking was 3:00. We weren’t able to check in or secure a room. Came back after Braves game and all rooms were taken.
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and for not being able to accommodate you. Please be assured that we’re investigating the issue and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Location is within walking distance to SunTrust Park. Room itself was not very appealing or clean. The a/c was pretty noisy. We only stayed for one night so we just sucked it up.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
My clients left didn't stay they said it was nasty
Business response:
Thank you for your review. We apologize for the cleanliness issues your clients encountered while they were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Plumb nasty Biggest dump I have ever seen
Business response:
Larry, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smell dirty noise uhhhh ur got Wht ur pay Bad service rooms not available when ur got there Ughhh dnt come here
Business response:
Thank you for your review of your recent visit. We apologize for the odor you experienced on your stay and apologize for the noise issue you faced. We are also sorry for the service issues you encountered. Your feedback will be shared with the appropriate teams to ensure they are more diligent going forward. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.