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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, had a cabinet front torn off, no toilet paper holder or toilet paper.
Business response:
Patrick, we sincerely apologize for the housekeeping service issue you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Uncomfortable and Not what Internet shown Rooms were outdated and smelled and beds not comfortable. The free breakfast that was shown online is different than given. Just coffee and make shift oatmeal and granola bars?? No juice no toast not what was expected! Should have cost 39.99 night for this hotel because I could have paid 10.00 more and had a real bed and breakfast! I will not be staying here again
Business response:
Anthony, thank you for letting us know about your stay. We are truly sorry for not being able to meet your expectations with your room and our breakfast offerings. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management
Nice location Miss Anita was very nice Property has much potential
Business response:
We are flattered by your very kind review. Team members like Anita are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us and we hope to welcome you back soon. Sincerely, Hotel Management
The room was PITIFUL! There was a ball of hair on the floor to welcome my arrival. That was nasty! There was damage to the kitchen counter. The bathtub was stained and chipped. I couldn’t take a bath/shower. The bedding was dirty. I could NOT pull the covers. Other hotel Guests were SMOKING MARIJUANA in the room below me and outside the door while yelling and having a party-like meeting. Sounded like 10+ people. The stench was unbearable! My 2 night’s stay resulted to only 1 night and they RUFUSE to refund me to the 2nd nigh... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel M... read more
I was overbooked and didn't receive the room I requested, simple two bed was all I wanted. I ended up with bed and a pullout, which was ridiculously uncomfortable. They did upgrade the room to include extra space and another bathroom but I wouldn't be surprised if someone was murdered on that pullout mattress, they're lucky I was desperate and it was late.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice and regret the inconvenience due to your room. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Manageme... read more
The room was dirty and had a very strong odor (headache inducing). Check in took 35 minutes because of computer problems. The listing said breakfast was available and there wasn’t a breakfast. There were no cups or coffee maker/kettle in the room. The bathtub was also very dirty. Overall horrible experience. Will never go back.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Bed bug infestation, had to buy a whole other hotel and argue with staff about getting a proper refund. No staff member was apologetic or tried to help Han out and compensate us and it ruined our trip because we spent our full day in Atlanta trying to get situated in a hotel instead of activities we had planned.
Business response:
Dear Reagan, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
My reservation was cancelled after i called and spoke to someone at the reception that i will be coming in late and also the staff who attended to us was rude.wont ever recommend the place.
Business response:
Thank you for evaluating your stay and letting us know about this incident. We are extremely concerned to read your comments and apologize one of our associates was rude to you and also you had service issues with regard to your reservation. We have shared your feedback with the appropriate teams, and we will redouble our efforts to ensure this does not happen again. Please give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Deposit information is not accurate. Deposit is 100$ upon check in
Business response:
Penny, thank you for being our guest. It is disappointing to know you were unhappy with our payment policy. Please know we must have some amount on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.