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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ya shoulda let me know... I arrived late the first evening and had no problems settling in, watching a little T.V. and catching my z's. I enjoy, on a trip, coming back from the day and watching tv or getting on the internet. The tv was not working, so I tried to call the office. The phone didn't work. After getting through from cell phone, I was told a crew was working on this and it would be a FEW DAYS... WHAT!!! I was not nice and forgot to apologize for that; however, YA SHOULDA LET ME KNOW you had that planned. The next ... read more
Business response:
We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
Bad job When I arrived my television wasn’t working in my room they sent a maintenance guy to repair the problem but was told the problem would not be solved until the next morning and by that time I would have already checked out of the room so all night long my stay was boring due to no TV I asked about swapping a room and was told no I did not have any other rooms to put me in I asked about a reduction in fees for my room and was told they could not do that either I will never stay at this extended stay again
Business response:
Steve, please accept our apologies for the maintenance issue you had with the television and that we failed to resolve it to your satisfaction. We have shared your feedback with the team in an effort to improve our service and going forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
no maid service-no ice machine-floor dirty- paid WAY more than anyone else at motel. Thinking about going to another booking service before I take my already scheduled trips.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. As we have refriger... read more
Motel level It was inferior to most other hotels. Lights not functioned. Appliances are filthy. Room smells. Stay anywhere else.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Sleepless night No complaints till the last day of 3. The pipes began making a loud jack hammer sound the morning on my 2nd day. By the 3rd night of the stay it was so loud that no rest was in sight. I had to keep music on my phone and run the water to help drain out the noise. Didnt sleep a bit. Called the desk. They had no rooms and no one was there to check it out.
Business response:
Thanks for reviewing your stay with us. We apologize that you were disturbed by the noise and regret the inconvenience it caused. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our engineering team. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management
Spider in bed First thing I notice when I opened the door was the recliner in the kitchen up against the cabinets in front of the refrigerator. The second thing is one of the two dining chairs was on top of the table. It appears they didn't finish cleaning this room. The mirrors,carpet chairs,stove,refrigerator, etc..,dirty and grease. Nothing appears to have been wiped down. Old worn out bedding with bleach stain on comforter. I pulled back the pillow and a spider jumped out. I will not be staying here again. Horrible exper... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Accommodating We arrived a 6 pm and the room was not ready. On my 2 pillows. No toiletries. No one to help after 11. No one in lobby at 7:30 am. Etc. You get the picture
Business response:
Thank you for staying with us. We do apologize that your room wasn't ready by our posted check-in time and the inconvenience it caused. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We are also pleased to say that our rooms are designed for guests staying multiple nights desiring home-like living, these guests often bring their own personal amenities, however, these items are available and complimentary at the front desk at any time. We appreciate ... read more
So...Many...Cockroaches So...many...cockroaches. Super cheap but you're not getting the room for the horrible bed and old furniture, you're getting it for sharing with cockroaches. I saw at least 30 in my one night stay here. I cancelled and went and stayed somewhere else
Business response:
Carl, we're sorry you had a major cleanliness issue in your room and the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be discussed with our housekeeping staff to make sure this room receives a deep cleaning. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We appreciate your business and hope to have the opportunity to provide you with ... read more
Anita did a terrible job explaining where my room was located. Said room’s a/c didn’t work, called front desk to inquire, phone broke. Reassigned to another room where light switches didn’t work. No cups/glasses in either room.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.