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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was like a episide of cops..loud music and numerous underage youth drinking andnwalking around in the parking lot and in dron of the rooms..Dangerous
Business response:
Dear Brett, Thank you for bringing this to our attention. We sincerely apologize for the disruption caused by the noise and activity during your stay. We understand how important it is to feel safe and comfortable, and this experience is not reflective of our standards. Your comments will be shared with our security and management teams to address these concerns and ensure a more secure and pleasant environment for all guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hot... read more
Do not stay here An extended stay hotel should have dishes, pots & pans, silverware, etc. This place had none of these. No hand towels in the bathroom. TV did not work, microwave did not work. All the smoking outside the room made the room stink & butts were everywhere. The carpet was filthy. I don't have a problem with a place being a little worn but this place was dirty. People staying there would fight, play loud music at 1:00 a.m. I should have stayed at a much cheaper hotel with better amenities.
Business response:
Dear Deborah, We apologize for the experience you had during your stay with us. Your feedback is important, and we regret that we did not meet your expectations regarding the amenities and cleanliness. We strive to provide a comfortable and welcoming environment for all our guests, and we take your comments seriously. Please know that we are sharing these issues with our team to ensure improvements are made. We appreciate your patience and understanding during this time. Should your travels bring you back to the area, we hop... read more
The front desk clerk was extremely nice. The room was not the best. Beds clean. Floors were dirty. Counters falling apart. 2 microwaves because one didn't work. The bathroom had stains on counters and walls. Mold around windows. The outside sidewalks never swept. There was nothing but dirt and trash. Cigarettes everywhere. The people were nice. The pictures on the website are definitely not accurate. I do not plan to ever stay there again.
Business response:
Dear Melanie, Thank you for your feedback. Apologies for the inconvenience caused in your room upon arrival. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Considering our nice staff, we invite you back to experience the stay you exp... read more
It smelled like roach spray as soon as i walked in. There was still trash from the previous guests. When i woke up there were roaches in multiple places
Business response:
Dear Benedicto, We sincerely apologize for the unpleasant experience you had. Your feedback regarding the odor and cleanliness is concerning and will be addressed immediately. Ensuring a clean and comfortable environment is our priority, and we regret that we fell short during your stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
The condition of the room was not good. The carpet was disgusting, making your socks dirty when walking in them. The faucets continuously dripped and the sink and countertops were stained.
Business response:
Dear Chad, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to your needs. We hope you will give us another opportunity to provide you with the seam... read more
Dirty room Checked in and someone was sleeping in the room so he moved us twice and the room was dirty - sheets tub sink nasty and smelled so bad couldn’t sleep stay away from this property
Business response:
Dear David, Thank you for being our guest. Providing a maintained and clean room is always our motto. However, we are sorry our rooms did not meet your expectations. Your remarks on the same are noted and shared with our concerned team for review and action. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.