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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were awful smelling and we even got upgraded after the first room but it also smelled of smoke, muskiness and weed. The lady at the front was probably the only good thing about this place. She was very helpful on trying to resolve the situation. We ended up not staying there and went to a different place.
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
TERRIBLE SERVICE It was terrible! The customer service told me over the phone my reservation was booked and I could check in at 3. Once I arrived she kicked me out of the office for not having a mask on and she didn’t have one on herself... she told me they only had to housekeepers and asked me how fast did I think they could clean the rooms with two people being that they have 150 guest. She told my reservation for my room wasn’t available for me and I would have to check in later at 10pm... I didn’t return, they should hav... read more
Business response:
Yanna, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We also apologize for the unprofessional behavior of our staff and be assured we will take steps to ensure we are more consistent in our service delivery. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Stay Away...worst Extended Stay and hotel..EVER!!! The only good thing I can say about this place was that the staff was all wonderful. That’s where the good ends! When I first walked in my room, I was hit by a horrible smell. Then I immediately seen that the carpet hadn’t been vacuumed. There was dirt and stuff all over the floor. Then I noticed the tv. It was obvious a child ran sticky hands all over it and it hadn’t been cleaned. Everywhere I looked it was disgusting. I ended up just staying in the room because it was lat... read more
Business response:
Thank you for your review. Please accept our apologies for the condition of your room upon your arrival and for the inconvenience you endured. We understand your frustrations, and rest assured we will follow up on your concerns your ensure we are well poised to serve our guests better in the future. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
I had a late check in. There was noone at the front desk. I had to wait 30 min to check in. Once checked in I went to my room to only find my room not cleaned. The housekeeping didnt even attempt to clean the room. The bed wasnt made, chips on the floor, and trash wasnt taken out. Plus they had roaches. Just nasty. So I go back to the front desk, but once again the clerk was nowhere to be found. I had to wait almost an hour to get another room. While waiting another person came in and said her room wasnt clean either. This w... read more
Business response:
Thank you for your review. We apologize for the service issues you encountered at the front desk and that you were disappointed with the cleanliness of your suite. Your feedback has been discussed with the appropriate team members to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.