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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it. Not even for the night. Hair on towels. Hair in sink. Half smoked blunt on the floor.
Business response:
Gilbert, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff knowingly assigned me a room that was dirty, smelled and the light fixtures did not work. When I went back to the front desk to change to an acceptable room, they acknowledged that the room I was put in was unacceptable. The new room was clean but substandard - cheap mattresses, stained carpeting and a noisy AC unit. There was a group of loud late night partiers who drank and smoked outside the room until 2AM. There are plenty of nicer, cleaner, well run properties in the vicinity. My mistake.
Business response:
Thank you for the feedback. We apologize for the housekeeping and maintenance issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Run!!!! So—DO NOT STAY HERE! Couldn’t check in when suppose to. Showed up to check in according to the manager & the office was CLOSED. Called on a special outside phone for 25-30 mins to try and get the key to our room. Booked due to the closeness to the braves game….Doesn’t feel safe! Beds were terrible & our room smelt very bad!!!!!!
Business response:
Kasey, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance to prove we are up to the task of deliver... read more
We booked this hotel for a braves game and when we arrived we were informed that they had double booked and they did not have a room for us. Manager said he might could get us a single bed room for my family of 4 but it would be at least 2-3 hrs before he could let me know. This was at 3pm game was at 7
Business response:
We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management
Spend the extra $30-$50 on a better hotel My boyfriend and I stayed here for one night over the weekend because we were going to the Braves game and didn’t want to make the 5 hour trip home the same night. I picked this hotel because it was one of the cheaper ones that was still pretty close to the stadium and it looked okay in the pictures. Y’all, it was so not worth it!! Our room was thankfully ready when we checked in but three other families that were checking in at the same time as us were not so lucky. This was 3 hours... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
My room was four hours late before I could take possession. The room didn't have towels and the cleanliness was barely passable. Overall a subpar experience.
Business response:
Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Also, we are very concerned about your experience and we are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with my staff to ensure that this was an isolated issue. We hope you will give us another c... read more
Not like it was before Arrived at 4:15pm local yime and our room was not ready. They said come back in an hour we have to clean it. We come back in an hour and it is finally ready. Walk in the room and the counters are dirty and someone else's food trash is in the trash can still. Tub is dirty, and there were 2 roaches in the bathroom. By this time I was tired if driving and waiting to relax. Will not be ataying there again.
Business response:
Eric, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Check in starts at 3pm. Our room wasn’t available until 730pm. Called the owner and asked for a refund. We were stuck without a room for 4 and a half hours. He refused and said check ins aren’t guaranteed at 3pm, they just start at 3pm. Avoid this dump at all costs.
Business response:
Thank you for your review. We are sorry your suite was not ready upon arrival and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.