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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Incompetent Staff I showed up to this location at 1am, during the night of my stay. I had to call the after hours support desk via the red landline phone outside the check in desk (offshore BTW)... got disconnected THREE times before being told on the fourth time that the FRONT DESK AND MANAGER WERE NOT AVAILABLE! After 20 minutes, I ended up having to drive around to another hotel in the area. Just abysmal customer service, but at least they refunded the money.
Business response:
Scott, thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our team as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Hair and worn out Wife found hair in bathroom and bed. Worn out for the price. Staff waa nice.
Business response:
Walter, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
DO NOT BOOK This hotel is disgusting the hotel smells full of smoke I was in my room one minute and the smell of smoke was so strong I called the front desk to address the smell issue she ask if it smells like smoke without me saying anything yet I said yet smoke amongst other things she put me on hold for five mins came back to the phone and said she will call me back to see what she can do guess what she never called back at this point o had no more money to book a room so I was stuck DO NOT STAY HERE I addressed it when t... read more
Business response:
Tracy, thank you for your review. Please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
My grandson killed a cockroach. No sheets for pull out bed. Had to hunt some down. Pull out bed was extremely uncomfortable! Poor night sleep. Staff was nice and courteous.
Business response:
Thank you for your comments. We are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. Also, please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope to see you and your grandson soon as our guest. Safe t... read more
Craphole
Business response:
Thank you for your for leaving your review. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Room smelled like smoke Room was not clean and smelled like smoke very disappointed
Business response:
Joseph, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Came for a Braves game and it was overbooked. Had my small daughter with me and had to panic and find another hotel. Terrible service
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you and your daughter will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management
I guess reserving a room you want on Expedia does not actually reserve the room. Instead of the suite that I reserved, I got a standard king room. Instead of being on the ground level due to having a pet, I was not only placed on the second level, but in the middle of the property, far away from stairs. It could not have been less convenient. There were bugs in the bathroom cabinet by the trash can, standing water in the bathroom sink, missing table, the list goes on. So beyond disappointed after two previous stays with litt... read more
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We also truly apologize for not being able to give you the room of you... read more
I was traveling with a group of 4 individuals from Birmingham, AL. We booked a nonsmoking 2 queen bed room 8 days in advance in order to see the Braves play. We called 3 days ahead of time and asked for an early check in, we were told by the staff that this was fine, we only needed to call 1 hour before our arrival time so that the staff could make sure the room was ready. We called an hour ahead and the room wasnt clean yet, we arrived and checked in at the front desk and the staff told us that we needed to come and check i... read more
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.