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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was old and out dated and they had roaches. We actually left and went somewhere else.
Business response:
Thank you for sharing your feedback with us. We apologize for the insects in your room. Please know, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We also appreciate your comments regarding the overall condition of our property and will use it as we plan for future upgrades. We hope to have the chance to welcome you back and serve you better the next time you are in our area. Sincerely, Hotel Management
Never stay here. Not clean or safe for a family!!! The room was filthy. Found a dead roach on the floor. Pubic hair on a wash cloth! There was also numerous human hairs on the soiled sheets. Disgusting to say the least! Also not a safe part of town. Plenty of hoodlums and cops cruising the street. Still waiting for a refund. I checked out almost immediately. Ac unit also didn’t work.
Didn't get the type of room we reserved. Place was run down.
Business response:
Jeffrey, thank you for your review. We are sorry we were unable to accommodate you in the suite you reserved. Your feedback has been shared with our front desk team to see what went wrong. We will also share your comments with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Scott, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
When I walked in I noticed that the toilet had been used not cleaned or flushed! Trash in all trash bins. And someone left a sex toy in the kitchen cabinet. All things proper maid service could have canceled out before me having a very uncomfortable stay. And that’s me not going into detail! I will never stay at this place ever again in my life and I won’t recommend to anyone!
Business response:
Thank you for being our guest. It is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. Your feedback will be shared with the appropriate team to improve service moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Horrible
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
They were having the roof re-shingled without any notice Sunday mourning i woke up at 8:30am to hammers and nail guns above my head lasted till 5pm
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you had with the sound in your room. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.