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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
R O A C H E S. UGH. AND THE NASTY SMELL WAS DISGUSTING . The other ESA at KSU wasn’t like that when I have stayed there in the past. The staff were good and the coffee was good. The parking lot was clean. For 3 days, I had no clean sheets or towels
Business response:
Randy, thanks for being loyal to our brand. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Counting on your kind generosity to accept our apol... read more
Arrived to the hotel and was informed only 1 room was left avialible after making 2 reservations. Got into the room and there were roaches, informed the front desk and they moved us to the next room over. Thankfully no roaches seen in there.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
They allow dogs here. On my second day I awoke to a dog barking. I didn't have to leave the hotel right away and listened to this same dog barking non stop for over 1 hour. I went to front desk and told them. It appeared others have complained by her tone. " Yes, we have called the owner about it." I went back to room and for the next 30-45 still the dog barked. The next morning at 6:30 am. I awake to the same dog barking non stop without taking a breath. By 7:10 am I can't take it anymore and I call the front desk. "We will... read more
Business response:
Glenn, please accept our sincere apologies as we couldn’t provide you with a comfortable stay. We are sorry for the disturbance caused by the barking dog in the next room and that our staff wasn't able to solve this issue to your satisfaction. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, ... read more
They low dogs here to stay. Not a big deal outside one owners dog was left in the room for 2 days and allowed to bark non stop hour after hour. I called 7 AM the second day of my stay and it’s now 8 AM and the dog has barked for the past 2 hours. I was told owner coming back to board the dog, but it’s been 1 hour and still the dog is barking. I can’t drown out the sound even turning up my sleep rain app as loud as it would go. Since the dog barked non stop during the day yesterday, why would the hotel allow the owner to stay... read more
Business response:
We apologize about the dog barking and regret the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Hotel bed comforter had an old blood stain. Requested another one & never was brought up to my room.
Business response:
We are sorry for the cleanliness issue you had during your stay with us and that our staff was not as responsive as they should have been. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not going back... It took over an hour to get checked in. No one was at the desk and there was line. When the girl finally showed up, she was rude and announced everyone's room number to everyone. Very unprofessional and safe. When I was given my key, it didn't work...and I had to wait for the elevator from the third floor. Room smelled. Coffee and tea not left out in the lobby during the day.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review is/are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
I booked a family suite but Expedia never put into there system by the time i arrived there was no room for me and my family I had to get two separate rooms I deserve a comp or a refund I have kids with disabilities I had to be running back and forth from room to room just terrible then all it says continental break it was granola bars and coffee really
Business response:
Nelson, we are sorry we were unable to accommodate you in the room of your choice. We are looking into the matter with our team members to ensure we better serve our guest in the future. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
THERE WERE SUNFLOWER SEEDS IN THE PULL OUT BED AND THE STAFF SAID THE CLEANING CREW WAS GONE. THEY DID NOT OFFER TO ADDRESS THIS ISSUE AND WE HAD TO REQUEST ANOTHER ROOM SO NO ONE HAD TO SLEEP ON SUNFLOWER SEEDS OR THE FLOOR. STAFF WAS RUDE WHEN WE BROUGHT THIS ISSUE TO THEIR ATTENTION.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.