This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing ESA !
This hotel has amazing staffs they are the best you are all the best that can come I will recommend this hotel stay with anyone and all
Business response:
Dear Danielle, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
Business response:
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more
Business response:
Dear Rosbel,Thank you for your positive review and we are glad you enjoyed your stay with us. Please visit us again soon. Thank you !Hotel Management
Staff was friendly and check in was fast, Hotel had a very Smokey smell, carpet in hallway was dirty and chunks of carpet was ripped out. Black hair on towels and bed sheets. Would not stay here again.
Business response:
Dear Debbie, Thank you for your feedback, and we apologize for any inconvenience during your stay. Ensuring a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your concerns will be addressed promptly to improve our facilities and service standards. We value your patronage and hope for the opportunity to regain your trust in the future. Sincerely,Hotel Management
Business response:
Dear Jennifer,Thank you for your positive review. We are glad you enjoyed your stay with us. Please visit us again ! Best,Hotel Management
Business response:
Danielle,Thank you for your kind words. We are glad you enjoyed your stay with us. Please come again
Business response:
Dear Yongsoon Sally,Thank you for your positive review and we are glad you enjoyed your stay with us. Please visit us again soon !
Room was large and comfy. Refrigerator wasn't level and even though it was on the highest setting was not keeping food cold enough. Range wasn't level and made cooking difficult. Would stop at desk to get toilet paper and they seemed to be out each time. Ended up buying our own. Asked for replacement towels and had to wait over 2 hours for the towels.
Business response:
Dear Joyce, Thank you for choosing us. Our primary focus is always to make guests comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels and toilet paper rolls in your room and the front desk team not being able to hand them over when needed. Your remarks were shared with our concerned team, and we instructed them to keep the supplies of stock ready. Further, we apologize for the refrigerator not working well and will keep our technical team informed to chec... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 4.2 star rating with 829 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.