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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Experience. Do not stay here!! DO NOT STAY in this hotel. I rented for the weekend to visit six flags. The area was extremely sketchy not to mention visible cars broken into. The customer service was beyond awful. They tell you if you’re checking in later to call ahead which I did 3 times and nobody was ever available to answer. Each time I waited over 15 mins to get a live person. Then when I did they assured me that front desk will be there once I arrive and to just dial ‘0’ in the phone lobby. Once I arrived there w... read more
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to... read more
This was the worst hotel that i have ever stayed in. 1. Not clean. 2. The room smelled like mildew when you entered it. 3. People live here and part of the reason why its so unclean. 4. Someone let their dog poop on the floor 3 doors down from ours. Don't stay here go stay somewhere nice
Business response:
Dear Eric E, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
It had roaches
Business response:
Dear Dazia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit with us again.Sincerely,Hotel Management
Front desk manager sucks Rude manager at the front desk was not present then acted like my boyfriend and i were interrupting her day. Looks like she needs to stay away from the red bulls as she was fidgeting around uneasy as we wer trying to confirm our booking.
Business response:
Dear Latasha, Thank you for sharing your comments. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Man... read more
There was nothing that I liked about this hotel. I was given 2 dirty rooms. I checked in before midnight and I needed rest so it was very inconvenient to keep going back and forth to the front desk to change rooms.
Business response:
Dear Amber, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn about the issues you encountered after check-in. We know a first impression is essential, and what you experience is not typical. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your patience and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management
The front desk employee “Mimi” was unhelpful and didn’t know what she was doing. She double charged me for the room and refused to refund me my money. The General Manager was extremely accommodating and helpful and immediately refunded my money.
Business response:
Dear Mike, Thank you for staying with us. We are sorry for the issues you had with our front desk. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We are also sorry to read about your concern regarding the charges. We are glad that it has been resolved while you were here. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management
The overall property is really nice and clean! I enjoyed staying. However, the overnight employee doesn’t seem very informed of some requirements for checking in and securing the deposit. She couldn’t explain why I had to pay additional fee, other than stating “I don’t know where my manager put the paper explaining it.” So I was hesitant to pay the 100$ just because scam is so bad. Also, all the cable was out for the entire hotel, so no TV at all. I spent 30 minutes trying to fix it. I just wish I was informed while checking... read more
Business response:
Dear Bayna-Danai, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention and will use your feedback as a training tool to improve the experience for future guests. We hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
The GM walked in my room at 7am … then a called and completely woke me up fussing abt how I the customer shouldn’t have been in the room that was assigned to me, she was very rude and never apologized. She kept going in abt how the room was reserved for a customer , as if I didn’t matter or wasn’t a customer also . To Felicia the GM. Customer service goes a very long way. When you are having an issue with the staff assigning people to rooms it shouldn’t be discussed with the client however with the staff . It was not my issu... read more
Business response:
Dear Nettiea, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we are looking into the matter and will address it appropriately. We hope to regain your trust and welcome you back the next time your travels brin... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.