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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dijo que no tenia sistema y tuve que pagar cash y la habitación era no reembolsable
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. We can assure you that we will use your feedback to address your concerns. We hope that your future travels are wonderful ones.
Reserved a room for the weekend got there my room was sold! It was a inconvenience to me and my family. I will not come back.
Business response:
Thank you for sharing your comments, Petrina. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Absolutely terrible service Was supposed to be able to check into the room at 3pm, got there at 5pm, waited forever at the front desk to check in, then to just be told our room wasn’t available yet, didn’t get into the room until 7pm, but First the maid had to take all her stuff out of the room, including a lot of shoe boxes of bootlegged shoes like they were selling them from the room. Then a blind was pulled down at the front desk immediately afterwards and no one was ever there at the front desk. DO NOT STAY HERE. These p... read more
Business response:
Thank you for your detailed and candid review, Matthew. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Nothing to much
BEWARE!! We intended to stay here for the weekend on 7-2-21; however, we checked out the next morning. We are from out of state and needed a room for the weekend. We arrived around 10pm and had to get checked in by after hours staff. It took a little long for the after hours staff to answer the phone to let us in, but that was a minor inconvenience. Once we arrived in our room, we noticed: the sink faucet was very loose,there was a sock from a previous guest, and the floor was sticky. We were a little concerned and decided t... read more
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
Very dirty! Especially the bathroom, I had to clean it myself. It’s definitely not a hotel so you’ll need a shower curtain and your own towels, and more blankets! And no is at the front desk, no one!, on weekends! No coffee either. Jus a bad & nasty experience
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
This is a horrible hotel, I will be requesting a full refund. There was literally roaches crawl around the hotel. The staff was horrible and rude. My room was not ready until 4 pm and I did not receive a working refrigerator until day two of my stay
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We never want our guests to feel less than satisfied and can assure that we will address these concerns with our team for immediate action and resolve. We wish you the best in your future travels and thank you for your feedback.
It was a horrible experience the fire alarm kept going off and nobody was at the front desk overnight no towels and if you wanted any you had to pay will not go back in the future...
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Dominic. Thank you for your rating and we wish you all the best in your future travels
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.