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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was roaches everywhere, nasty and disgusting
Business response:
We appreciate your rating and review, Patrick. Please accept our sincerest apologies for the issues that you experienced with the pest sightings. We work diligently with our pest control contractor to keep our proper pest-free. We will make sure that we address this issue immediately. We are so sorry for the inconvenience that this caused and hope that your future travels are wonderful ones.
They took to long to check me in she forgot to give me My license back calling the desk is a difficult task the floors was slick no one is available after 5p you have to go through an operator smh the whole set up was to much
Business response:
Thank you for your review and comments, Tenika. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The lady in the front wrote the wrong number on my key card. It was midnight and there was no one on sight. Eventually, someones came after we called the number. There was a roach in the room. Hair and make-up in the sheets. There was no shampoo or conditioner, but there was dishwasher soap. The gym was locked even with a key card.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Inside the room smelt very bad and the shower curtains were dirty.
Business response:
We appreciate you taking time to review your stay with us. We are so sorry that you experienced issues with the unpleasant odors and overall cleanliness in your room. We will make sure that we review these concerns with our housekeeping team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Some friends invited us to an event in Atlanta and we had less than 24 hours to find a room and hit the road. We were on our way - just 2 hours away from our arrival time when the hotel called to say they had construction workers that would not be finished in time for us to check in and they were cancelling our reservation. The only bright spot is that the Expedia rep found us a room across the street that was newer and better, and more expensive. But the Expedia rep told me Woodsprings and Expedia were on the hook for the u... read more
Business response:
Thank you for taking the time to rate and review your stay, Stacy. We are terribly sorry to hear the unfortunate incident that happened with your reservation, and sincerely apologize any inconvenience that this created. We will make sure that we address this concern with our team directly so that we can avoid this from happening to any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Cancelled reservation 1.2 hours prior to check in They cancelled my reservation 1 hour and 20 minutes prior to checking in. I was on the way to the hotel which was 2 1/2 hours away. Pretty sure they gave my reservation away and blamed the room was damaged. All I got was sorry and to call the customer service. Very unprofessional and inconsiderate. They deserved a negative star.
Business response:
Hello Dennis. We appreciate you bringing this concern to our attention as we never want your experience to include this type of oversight. We can assure you that we will revisit our standards and training with our team directly to avoid this from happening to any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Pictures are a lie on website I didn't arrive until about 6:45p so I knew my check in wouldn't be a problem. The lady got my info, and said let me go check to make sure your room is ready. At least 20 minutes went by before she came back. I was just sitting there waiting actually thinking: she must have had to clean my room! She said she got stopped by another guest and that's what the delay was for. I felt that was sort of rude but okay. I go up to my room and the hallway smells like urine horribly on the third floor. I was... read more
Business response:
Hello Crystal. Please accept our sincerest apologies for the issues that you had during your time with us. We work hard to make each guest happy with a level of service that feels like you are at home. We can't tell you how disappointing it is to hear that you experienced issues with the check-in process, customer service, along with cleanliness and maintenance issues. We are so sorry for the impacted that this created on your stay with us and will make sure that we report this concern to our team at the property for immedia... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 870 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.