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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was absolutely filthy And honestly it should be shut down.
Business response:
Dear Kirsten, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Next time look at other reviews before planing tri Room was so small for 6 people had a bad smell. No sheets for pull out bed we left early for or trip it was not what we expected are spring trip for kids was bad. O yea no pool nothing for kids to do. There were three young lady's that were the best with trying to make are stay comfortable.
Business response:
Daline, thank you for your honest evaluation. We regret not meeting your expectations and that our beds were not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Arrived at 9 in the evening with my kids. Booked a suite which it turns out they didn't have. No one contacted us and front desk person said they had no contact info for us so apparently you can't contact someone through Expedia channels. Took 1 bed room and went to look at looked clean but very worn and would not fit out 6 family members even if we put a couple on the floor very small. Back door propped open seemed more like a run down apartment complex. Returned key and went down there street to Hyatt place. Do not book a ... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Don't extend a stay here. Ever. Accessing the hotel is easy enough. And the convenience of being able to walk through the shared parking lot to a CVS and a few places to eat is certainly welcome. But the 'good' stops there. The hotel is in disrepair. Our floor was dank, dark, with a swatch of plastic-wrap over a corner of the hallway. Waterspots on the ceiling. The room itself is "OK". Good sized bathroom. Bed is fine. TV is outdated and small. The kitchenette is a nightmare. Doors falling off hinges. Cabinets in weird place... read more
Business response:
Marc, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property was overbooked and even though we had reservations months in advance we were turned away and told there was nothing they could do. We traveled from out of state and had no place to stay. We had booked in advance and pre paid but I guess reservations don’t mean anything
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Mess up Got to the hotel and there were no vacancies.
Business response:
Michael, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.