This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival at Extended Stay on Powers Ferry Road in Atlanta, Ga there were signs on the front door entrance and inside lobby at front desk that stated If you have a reservation through a third party to cancel because no rooms were available. I booked the room on June 07, 2021 and the money was taken directly out of my account. Called Travelocity and automated attendant said that the reservation could not be cancelled. Left phone # and received call back 3 hours later. In the meantime we were directed to a sister location w... read more
Business response:
Thank you for taking the time to share your feedback. We regret the concerns with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, we request you to reach out to us as we would be happy to resolve queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Terrible Property and Staff The room was filthy, dated, dirty, smelled bad, cigarettes burns and stains on bed sheets. The pull out sofa was disgusting and my 3 kids had to sleep in the queen bad. The staff told me they were bringing sheets and cover for the pull out sofa but never came. We left the property at 6:30 in the morning because it was so disgusting that we didn't even want to take a shower in there. Don't book this hotel!!!
Unbelievably Bad worst hotel experience ever!! We stopped in Atlanta booked our room and when we got to the dirty, nasty property we were told all rooms were sold. I asked the attendant about my reservation and getting charged and he just walked away. I tried calling back to confirm I wasnt going to be charged and I was hung up on three times. The last rep I got was actually very nice. She needs to go work for a better organization. This location is pure trash and I would not recommend anyone stay there.
Business response:
Thank you for your candid evaluation. We are sorry we did not provide you with the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. We are confident your experience will exceed the high standards that you have come to expect from our brand. Sincerely, Hotel Management
I purchased a room and paid for it through Cheaptickets. When I arrived to check in late that night, I was told that they were "out of rooms" and that I would have to find something else. Who takes payment and promises a room, and then doesn't deliver? We ended up having to drive another 1.5 hours South to find another room because it was a busy Spring Break weekend and everyone was traveling.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Roaches in rooms I was disgusted.... staff ghetto
Business response:
Thank you for choosing us and for reviewing your stay. We apologize for the unpleasant experience you had with your room and be assured we will share your comments with our pest control provider to ensure the issue is resolved. We will also share your comments regarding the unprofessional behavior of staff with our team to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
My room was busted and awful, cabinets broken and some more
Business response:
Michael, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.