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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor was greasy. Furniture was stained. Table tops were all sticky. Toilet was dirty.
Business response:
William, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are being followed, so this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Mgr woman really nice but room clean- no / roaches crawling into bed linens/ floors dirty / linens yellow & smelly. I used my own sheets. Furniture falling apart -no phone in room - no plug , just hole in wall. Bathroom had not been cleaned even the 1st time. Garbage can so nasty (in room)
Business response:
Jane, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance... read more
MGR lady @ front desk very nice. BUT The hotel is really UNCLEAN - furniture old/ big bugs-roaches/ LINENS / towels /sheetsyellow & old. Hallways smell bad Walls very thin & lots of noise within rooms
Business response:
Jane, please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you encountered in your room. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Rest assured, your comments regarding the cleanliness issues have been shared with the housekeeping team to deliver a better service going forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen... read more
They made me pay again. Not happy about this! I payed in advance!
Business response:
Thank you for your review. We are sorry for the inconvenience you encountered. Please reach out to our front desk as they will be happy to assist your queries. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was ugly. It wasn’t like the pictures. It wasn’t even all that clean
Business response:
We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Keep driving to another hotel or sleep in your car Upon arrival the smell of marijuana and dirty diapers permeated the air. Throughout the night vehicles blaring their horns in the parking lot and people in and out of their rooms was unbearable. We would have been better off sleeping in our car.
Business response:
Amber, thank you for being our guest. We are sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We also apologize for the noise and for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We understand the frustration and sinc... read more
Awfully wrong service To begin with the total advertised for the room was completely different from what I thought I’d purchased online. I ordered a king size room and paid for the type of room mentioned, however when I go checked in I was told their only king size was out of service, unfortunately I was moved to a queen size room. I was not refunded the difference as a queen room was cheaper online. I go in to my room to a tv that was not working, I wasn’t feeling comfortable to call front desk as the receptionist made me f... read more
Business response:
Mayra, thank you for your review. We are sorry we were unable to accommodate you with the suite of your choice and that you were unhappy with the room which we provided to you. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.