Extended Stay America Select Suites - Atlanta - Marietta - Wildwood

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Michael, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

William, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are being followed, so this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Jane, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance... read more

Business response:

Jane, please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you encountered in your room. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Rest assured, your comments regarding the cleanliness issues have been shared with the housekeeping team to deliver a better service going forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen... read more

Business response:

Thank you for your review. We are sorry for the inconvenience you encountered. Please reach out to our front desk as they will be happy to assist your queries. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management