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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ugly. It wasn’t like the pictures. It wasn’t even all that clean
Business response:
We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Keep driving to another hotel or sleep in your car Upon arrival the smell of marijuana and dirty diapers permeated the air. Throughout the night vehicles blaring their horns in the parking lot and people in and out of their rooms was unbearable. We would have been better off sleeping in our car.
Business response:
Amber, thank you for being our guest. We are sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We also apologize for the noise and for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We understand the frustration and sinc... read more
Awfully wrong service To begin with the total advertised for the room was completely different from what I thought I’d purchased online. I ordered a king size room and paid for the type of room mentioned, however when I go checked in I was told their only king size was out of service, unfortunately I was moved to a queen size room. I was not refunded the difference as a queen room was cheaper online. I go in to my room to a tv that was not working, I wasn’t feeling comfortable to call front desk as the receptionist made me f... read more
Business response:
Mayra, thank you for your review. We are sorry we were unable to accommodate you with the suite of your choice and that you were unhappy with the room which we provided to you. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Beds were rock hard AC took forever to cool the room
Business response:
Thank you for taking time to review our hotel. We are sincerely sorry for the issues you encountered with the air conditioning unit. We have asked our engineering staff to immediately service the unit in the room that you occupied. We also regret the disappointment you had with the comfort of your bedding. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope to have another opportunity to welcome you back to our hotel in the future. S... read more
Do not stay here. Hotel was dirty. Trash and cigarette butts everywhere on property. Carpets in room stained and filthy. They do not clean the room daily. You have to go the the desk, sit and wait for an employee to come, and ask for clean towels, TP, trash bags, etc. Room is supposed to be stocked with pans and dishes. Nope. Had to go ask for those too. They gave us a bunch of half broken, dirty dishes. Cabinets in bathroom were screwed together so they did not fall apart. Bathroom counter was stained. Shower rod was fallin... read more
Business response:
We apologize for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please reconsider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.