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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large cockroach infestation. Completely disgusted!
Business response:
Thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we're working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Families need to read this post! Unacceptable!! We had a reservation for 6 people(2 queens and a double pullout) After the game was over we went to lay down and sleep and there were no sheets for the pull out. Tried to call customer service but phone didn’t work In the room. Used my cell to call front desk who said no one on day shift washed sheets so it would be hour and a half before they could bring them up. It was 11:30pm! I went to get in the regular bed and as soon as I pulled the covers back there were roach legs on t... read more
Business response:
Thank you for taking the time to share your comments. We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We sincerely hope you and your family will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Doesn’t look or smell clean. Sofa bed was disgusting. Property is old and run down.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Hair was on my towels, the garbage still had a Chik Fil A bag from the previous person that stayed there, my toilet worked when I used it the first time but then it just wouldn’t flush, the hotel is supposedly smoke free but smells like smoke when you enter the halls, room had a peculiar odor, definitely would not stay here again.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Never again Unacceptable
Business response:
Beyonka, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thomas, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,560 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.