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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was great, the price was a little steep for an extended stay. The cabor satellite was horrible.
Business response:
Thank you for being our guest. Although our location was ideal for you, we're sorry for the inconvenience you had due to our cable service and that you feel our accommodations did not provide the value you were hoping for. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Not recommended We were just passing through on the way to Florida and stopped for the night. The Front desk was ok at first and when we had to go back down there was rude. She sent us on a wild goose chase to find the room only to discover keys didnt work. The room was for 6 (which is what we needed) but not near enough of anything for 6. Had to go down for bedding for sleeper sofa that wasnt barely enough for 1 much less 2 people. There wasnt a cover on one of the lights. To top it all off there was a dead roach on floor. ... read more
Business response:
Tammy, thank you for choosing our hotel for an overnight stay. We apologize for the difficulties you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Large cockroach infestation. Completely disgusted!
Business response:
Thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we're working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Families need to read this post! Unacceptable!! We had a reservation for 6 people(2 queens and a double pullout) After the game was over we went to lay down and sleep and there were no sheets for the pull out. Tried to call customer service but phone didn’t work In the room. Used my cell to call front desk who said no one on day shift washed sheets so it would be hour and a half before they could bring them up. It was 11:30pm! I went to get in the regular bed and as soon as I pulled the covers back there were roach legs on t... read more
Business response:
Thank you for taking the time to share your comments. We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We sincerely hope you and your family will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Doesn’t look or smell clean. Sofa bed was disgusting. Property is old and run down.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Hair was on my towels, the garbage still had a Chik Fil A bag from the previous person that stayed there, my toilet worked when I used it the first time but then it just wouldn’t flush, the hotel is supposedly smoke free but smells like smoke when you enter the halls, room had a peculiar odor, definitely would not stay here again.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.