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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly.if you need a one night stay then it's okay. The hallways smelled very bad as well as our room. One of the A/C units in the room was not working properly.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Latisha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Tried it once... Refrigerator handle was broken. Burn marks in carpet. Drain in shower would not stay open. Pillows were thin. Towels were small.
Business response:
Fredrick, we sincerely apologize for the issues you encountered in your room which led to a disappointing stay. Your feedback is shared with our team to ensure these problems do not happen again. Please consider giving our hotel another chance to improve our impression on your next visit. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Dirty room Room was dirty. Called down stairs no one answered. I was too tired to fuss with anyone.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Black Curly Hair in Sheets. Musty. No. Just, no. This was worse than a $60/night hotel...room was musty and beds (both) had black hairs in the sheets.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Worst Ever This was the most disgusting hotel room I have ever seen or stayed at. The room smelled like a dog that has not been bathed. The room also smelled like cigarette. The bed was hard like cardboard. The sheet smelled like dog and cigarette. A dog kept barking throughout the night. The toilet had fecal stains. The desk chair had dog hair embedded in the seat. We have children and therefore had to get out of their in less than 24 hours. Never again will we stay here. Then to top if off, someone switched our room number... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We're sorry you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
A budget hotel in every sense The rooms are very small for an extended stay hotel. The kitchen burners did not function. There was no daily cleaning service unless requested (and even then it was impossible to get someone to clean). Breakfast was a granola bar or instant oatmeal and hot water. Just terrible!
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Business response:
Eric, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.