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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else Ceiling leaks in hallway causing it to drop down, the mattresses were disgusting, key for room continuous not working, hearing other guest complain, how room assigned too looked as if someone had already laid in bed. Another guest saying that the room assigned to was already occupied by someone’s belongings.
Business response:
Mone, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Looks can be deceiving The price was average. The hotel is filthy. Stains on everything. The towels were dingy sheets were dingy pull out bed had body fluid stains on the mattress the mattress covers had stains on it. The only good thing about this hotel is the location
Business response:
Monique, thanks for being our guest. We are disappointed to read that your feedback referenced the description of our hotel as "filthy". We sincerely apologize for the housekeeping issues you encountered while being here. Your feedback regarding cleanliness has been shared with the concerned team to ensure remedial steps are taken immediately. Please give us another chance to accommodate you again, as we would love an opportunity to deliver you with a better experience. Sincerely, Hotel Management
Disappointed The people at this hotel were amazing and very helpful, however, I was disappointed with this hotel. The room was as advertised however, the comforter was very thin and slippery and fell off the bed. The bathroom was not entirely clean and there were no dishes in the kitchen although you could ask for some. The breakfast listed as breakfast for 5 was actually grab and go so it was just granola bars and small muffins.
Business response:
Gwen, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Toilet was out of order but the front desk checked me into the room. Had to return to front desk to get different room or wait till someone showed up, estimated time, 30 to 45 minutes. Guess, I supposed to loiter on the 4th floor
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Krishnakumar, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Weed palace. I write this as I am about to check out after a two night stay. It smells *strongly* of marijuana in the halls and stairwells at many times through the day, even early in the morning. This is not just coming from one room but several and in the stairwells also. I am in a room with a queen bed and a pull out double. There are two pillows. The front desk has no more pillows. My impression from the clerk was that this was not unusual. The toilet is broken and will neither flush nor fill unless I reach into the tank... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Hotel looks good on the outside inside was horrible sheets looked dirty, no towels in the bathroom microwave wasn’t clean this was our1st time in Georgia we didn’t even keep our luggage in the room when we left I could go on and on thank god it’s over
Business response:
Kerian, thank you for your feedback. We are sorry for the difficulties you experienced and apologize for the inconveniences. The cleanliness and room condition you describe is unacceptable as we always strive to provide clean, comfortable suites at an affordable price. We are meeting with staff members to discuss this situation and reiterate the importance of customer service and attention to detail. We invite you both to come back and enjoy the changes we will be implementing and to experience the stay you deserve. Sincere... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Misleading at best. The first room had a roach crawling around kitchen counters and the room wasn’t cleaned to any good standards. The second room didn’t have a roach but it wasn’t very clean. Hair in shower and filthy office chair headboard and walls. Just not up to the $90 rate that was charged. Breakfast consists of good coffee instant grits and oatmeal (that you hear in your own room microwave) and granola bars. Fruit would’ve been nice. The staff is friendly. The rooms are large and TVs are small. Beds are hard. Not eno... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. We regret the unpleasant experience you encountered with your rooms. We will address this matter with our housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.