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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first thing I noticed when I walked in the hotel, is most of the pictures that are shown on Expedia as well as the direct site for the hotel, is not from that location. The hotel is a little out dated. However the most frustrating part was the room, there was a weird smell, the carpet was damp, the stove refrigerator and microwave were not clean, the sofa bed mattress was horrible. Then I go to the front desk to request more towels, which I had 6 people on my reservation but only towels and rags for 2, and linen for the ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Close to Suntrust Park - but NO! Everything about this hotel and how they operate is WRONG - dirty, old --- you have to "check out" coffee pots - bring dirty towels for one on one exchange, NO extra pillows. Just dirty --- spend the money and choose another location. Very disappointed.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I traveled from oversea 20 hours to the hotel, and I was told at 11 p.m. that the hotel is overbooked and there is no room for me. I almost faint. Expedia reserved another hotel, but it turned out to be 18 miles away - I asked for near by hotel though. After over 45 minutes drive, I could not find the hotel. I gave up and I sought refuge in a hotel at 2 a.m. I thanked God I didn't have accident. Deadly exhausted...
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Need work Not enough amenities u have to bring towels down to receive them. Pool was closed then no pool towels when open. Not enough breakfast. Elevator is a nightmare. Exercise room is too small. Room rates are not reasonable for this hotel.
Business response:
We apologize for falling short of your expectations for a perfect stay. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to ... read more
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
We thought that our children was gonna have a pool to swim in but once we got there the staff told me pool was closed cause they were doing work on it. Kinda disappointing especially when I made my arrangements online so it could had atleast had something saying they were doing work on it so I could had went somewhere else.
Business response:
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for the condition of our indoor pool at that time, and have addressed this issue with the proper team member in charge of that area. We will make every effort to notify guests in the future when the pool is closed due to maintenance issues. We hope you will visit us again and give us an opportunity to give you a much better impression of our hotel. Sincerely, Hotel Management
First room they gave us had a roach in it. Next room heaters not working so they kept sending us to different rooms and found one that worked but we booked a king suiet and it was a double so they were going to charge us extra $134 a night, we said no. Then sent us to a queen for same price small room i said no. We fixed the heater ourselves. Then they tried changing us more then the Expedia price. Our room keys kept deactivating. There was always at least 3 people at a time at the front desk complaining about some issue of ... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Dirty carpet, and Bathroom, I booked 2 rooms , requested bateries for 1 of the tv control, we have to go get it at front desk after a long wait, requested extra blankets to set sofa bed, never got it... called 2 times and wait until we fall asleep...
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Gross The room smelled like someone had died in there. Upon requesting I be moved, the (rude) front desk manager let me know they were full, and said he'd have someone come check on it. I opened a window and left for dinner. I came back, the smell was just as bad, and discovered that the garbage disposal was not working and was full of rotted food. I called the mgr again who said he 'may have some febreeze or something' but would not send a technician, as it was after hours. I could not sleep the smell was so bad. Nobody eve... read more
Business response:
Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Please accept our apologies for the inconvenience you encountered while being here. Your feedback regarding the odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.