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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing We had booked a suite room so that our children could stay with my husband and I in the same room. A day before our departure, we were called and told that they did not have a room available for us. After some discussion, they were able to get us two rooms close, but they were not next to one another. I have a child with mild asthma and there was a strong cigarette smoke odor in their room and down the hallway. The rooms were filthy with hair, dust and dirt. The continental breakfast was a granola bar, coffee a... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that you didn't enjoy your stay. Sorry for the smoke smell and room being dirty. To prevent this from happening again, my team is will make sure your next stay is wonderful Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The worst Overnight stay ever!!!!!!!!! My worst experience ever, the room was nasty, blood stain on the toilet sit and around. To make matters worst , the bathroom didn't work when i got back to the hotel after my function around 10:30pm. called the front desk , line busy, couldn't use the bathroom. called again in the morning still busy, when I finally checked out and complained, I was told the phone was probably not working, really!!!. Tried to use the guest bathroom in the lobby before heading out, I just had to hole myse... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that you didn't enjoy your stay. To prevent this from happening again, my team is will make sure to not only clean rooms to expectations, but also double check that rooms are ready for guests. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Bad, bad, bad.... Very outdated and dingy. Breakfast was a joke ( muffins, oatmeal in a packet and coffe- all to go to the room and no tray to carry.) The sofa that was supposed to accommodate two kids accommodated only one. So, one kid has to sleep with us on a queen size bed. The room was extremely small and stinky.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had issues while staying with us. I met with the staff, and we will go over the odor issues mentioned and to ensure that this issue will not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Room service was terrible, didn't have the essentials that were advertised during booking.
Business response:
Thank you for providing us with details about your stay. You can receive any dish items you need at your request. I discussed your comments with the team, and we will make sure the communication. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Do not sty at this franchise Rude staff, do not clean the room at all and it was not advised when making my reservation. Had to take my own trash every day and take the dirty towels to the front desk to get clean ones. When requested soap and shmpoo to the front desk, the staff member sugested me to go to the Cvs Pharmacy and buy some there. Old dirty buiding, noisy, bad beds and bad smell in the whole biolding. I will never stay again at an Extended Stay America and do not recomend it. I stay 100 nights per year approx and ... read more
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that you didn't get your room cleaned during your stay with us. I'm also very concerned someone told you said go to CVS to get soap and shampoo because we have plenty here at the front desk. To prevent this from happening again, my team will be coached on good customer service and make sure all guest are taken care of. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other ... read more
Mrs Sharlene Allen I was there for two nights. I was very cold. I asked the front desk for blankets twice they said none were clean. Food was on the walls in the kitchen area. Also it smelled like soup was being cook in the hall ways. Very strong smell.
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that no one could give you a blanket and that the hallways smelled like cooked soup. To prevent this from happening again, my team has ordered more supplies and have more blankets. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Dr Rude and impolite staff
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that our staff did not provide you with great customer service. Please accept my apology. To prevent this from happening again, we will address proper customer service. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Of communications between housekeeping and front, New female front Dess Clerk cause they to be miserable didn't know her job and was training another young lady to do an and even worse job attitude was horrible , contacting regional manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.