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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs - stay at your own risk There were bedbugs in the room and I only found them after staying one night at the property. Can't say I would recommend to anyone. It will be cheaper to stay somewhere more expensive and not have to deal with the pest control after your stay
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Found room door open, all drawers and presses were open, room smelled, condom wrapper in bath drain, no tv remote to be found. Coffee pot empty in reception. Looked for a room change, told they were full. Someone was sleeping in the lobby on a chair. Stay away from this place.
Business response:
Declan, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
This place is a dump and the pictures online is not a true reflection.
Business response:
Thank you for your feedback. We are sorry for not meeting some of your expectations. We hope to have the opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management
Didnt have available beding that was expected... A decent hassel at checkin.... Very inconvienancing...
Business response:
We are sorry for the unpleasant stay you had with us and that we missed meeting some of your expectation. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Ghettotel There is only one person at the front desk. Fire dept regulations there are suppose to be 2 people at the front desk at all times. When a guest go to the front desk a sign is used to let guest know the staff person is with another guest. The room had a bad odor. The sofa twin size bed had rust at the bottom, a large hole on the side and what appeared to be dirt or bugs on the mattress. We had a 2 queen size beds with sofa bed. Our room was switched to a queen and queen sofa so I slept on the floor. Our room was swi... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Poor Service When I went to check in on Sunday I had to stand and wait at the front desk for over 30 minutes. Sign said attendant would be right back and I could Press "0" on the courtesy phone for help. When I did that it rang at the unattended front desk. Phone in the room did not work. I paid for two days of upgraded High Speed Internet at $5.99 per day and my WiFi went in and out multiple times daily. Since phone in room didn't work I had to go down the front desk and get help. I was made to call their IT people and sit ... read more
Business response:
David, we appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thank you for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
I try to check in and staff tells me she can't rent me a room because I'm banned from the property and can't tell me why-seriously folks, now I guess the standard is a follow-up call to ensure you are not on some "banned" list
Staff unfriendly and on their phones, pool was closed, no ice machine, no housekeeping had to ask front desk for everything. Overall an ok place near ballfield but just nothing special.
Business response:
Ryan, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Your comments about the poor service have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Since we have a full-size refrigerator with ice trays for guests’ c... read more
The hotel staff was very nice and apologetic. The room was not clean, as there was trash left in the bathroom and between the bed and the nightstand. The nightstand had something spilled on it, has cup rings and stick substance on it. It came off when I wiped it with a wet washcloth, so I know it had not been wiped off. The location of this hotel is very convenient to Suntrust Park, so if you're going for an event there, this is a good location.
Business response:
Thank you for taking the time to leave comments about your visit with us. Although you liked our location, we are sorry our housekeeping services were not up to par. We have procedures in place to inspect every room prior to a guest's arrival, and we apologize that steps were overlooked. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.