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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Hotel Experience The room was not ready upon check-in. I was asked to return an hour after expected check-in. After trying to check-in another time they tried to downgrade my room. After finally getting checked-in the room, the room smelled like wet carpet and the heat was not working. There were no bathroom supplies such as soaps and such essentials. Then the offered to wave the charges of the hotel which has not be been refunded to me.
Business response:
Fay, we are sorry you had so many difficulties during your stay. Being an extended stay, we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and comfortable accommodation, and we apologize we failed in our goal. With regards to the charges, please reach out to us at our front desk so we can review the bill and assist you further. We request you to give us another opportunity to make a much better impression on y... read more
Housekeeping Issues We checked in late at night, exhausted from travel. Everything seemed ok, until we got to our room. The door was open and the room literally looked like it had been ransacked. Go back down to front desk, was given another room. Room itself was ok. No dishes or cups as advertised. In the morning, showering our family of 4. Only 2 towels. Went down and asked for more towels, were told we needed to bring down the towels in the room before they would give us 2 more. ‘Breakfast’ was mini muffins and coffee. It... read more
Business response:
Monica, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Drug dealers heaven The place smelled like weed all the time, both smoked and unsmoked. The room wasn't every clean and the staff looked high and uninterested in working. People were loud and running in the halls, slamming doors. If you are looking to sell dope, I highly recommend this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I checked in on mar 23, and checked out 30 minutes later because there were bedbugs all over the bed biting me. I only stayed 30 minutes, but the hotel refused to give refund. I would like to be credited back the $82 to my account asap. Thank you!!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Just don't do it. This was in poor condition. Didn't see a breakfast area or any fresh food. Room was outdated and not clean enough for our family.
Business response:
Tim, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Place is run down and smells strongly of smoke.
Business response:
Please accept our apologies for the problems you encountered and the inconvenience you experienced due to smoke odor. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning to remove the smell. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Room smelled horrible! Room smelled horrible!! staff was very nice no dishes in the room, the hotel is in need of an re-model asap!
Business response:
John, please accept my sincere apology for the odor issue you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We tru... read more
Business response:
Edward, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Roaches Wrong key card No moral code Lack of staff No one takes responsibility mistakes
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.