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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staffing Issues Was checked in and received two door keys that both would not work later that night. Was unable to locate staff to resolve issue. Had to call booking agent as no one was manning the hotel. Staff never brought clean towels had to go get my own.
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed that you were unable to find my staff members for assistance. Please accept my apology. To prevent this from happening again, I am working with my staff to ensure that at least one staff member is accessible to guests at all times. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Extended horro We got there and the systems were down.So we had to wait for 30 minutes.Then we get in the room no towels,i call they sya they got to wash them at 11pm at night wow.Bthrooms not clean,no trashcans in room, horrible and they had a flood from another room.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you had to wait for check in due to system being down As this hotel’s manager, I can assure you that I am working with my technical staff to ensure that this issue does not occur again in the future. As well, I am sorry to read that your room was missing towels and a trashcan, and that your bathroom was not clean. I will be working intensely with my housekeeping staff to review our cleanliness and inspection procedures to ensure that ... read more
Not what was pictured I travel with a team and usually book 7 rooms at a time. I looked at a lot of review and pictures on the place before I committed with my team in mind and their needs. This hotel did not match the pictures displayed nor did the property even have the room type I reserved. We ended up having to to get 2 additional rooms. The hotel is dated and needing a renovation on all floors. I know this because we had multiple rooms on all 3 floors! All my rooms were non-smoking however the all smelled of smoke and m... read more
Business response:
Tori - Thank you for taking the time to write a review of our hotel. I sincerely apologize that our hotel did not meet your expectations and I am sorry for the unacceptable conditions in which you found your rooms. I will be meeting with our housekeeping staff to ensure your experience is not repeated in the future. We really appreciate you bringing these issues to our attention, as it will allow us to continue to improve our guest experience. Again, we apologize for your stay and hope to have the opportunity to provide you ... read more
This place is a old, dirty and tired Elevator was broke and my room was on third floor. Room was ran down broken fixtures. Not a good experience.
Business response:
Thank you for your recent review of your stay. We are so sorry that the elevator was not working during your stay and that your room had maintenance issues. To make sure this doesn't happen again, I will be reviewing our inspection procedures with my staff to ensure that your experience is not repeated. As well, I have had the elevator serviced. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Good staff, bad rooms The rooms were very old and smelled of something weird. The carpet and couch in the room were stained. The breakfast was a joke. Only good thing was the staff. The staff was friendly, accommodating and understanding.
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments about our staff; however, please accept our most sincere apologies that your room not being up to your standards. I will be working with my housekeeping staff to remove the stains and the odor to ensure that your experience is not repeated. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for sharing your exper... read more
Room cleanliness issue The overall experience was not bad but I do have to point out that there were weird stains on the carpet and a damp smell throughout. There were also a couple of bugs in the bathroom.
Should have known better Arrived to a bunch of people working on the outside of the building. They should focus more on the inside. The room smelled like Ramen noodles. There was little gnats flying all around. I saw 3 baby roaches. Hair was all over the bathroom and even the refrigerator. Towels are dingy and stained. I could go on and on. I will not stay here again.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.