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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a nightmare!
Business response:
Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay, and from your rating, it appears that we did not do that for you. We apologize for difficulties you experienced and hope you will give us another chance to provide you with the hospitality and service you should always expect from our hotel. We hope to see you again soon. Sincerely, Hotel Management
So so Worker seemed like she didn't want to be there took forever to come out the back. Room had no trash can or no towels. Bad smell when u walk in the room.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Emergency stay hotel only. The staff was very pleasant but the Hotel cleanliness was horrible!
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Disappointed Dirty, small "Lobby." Never got towels or wash cloths after waiting five to six hours. Left before midnight and braved the icy roads.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bad hotel and service not good Our initial night at 6330 Peachtree was awful. The second room that I booked the following happened: . someone else was in the room . was given another room, still, someone else was in the room. once we were settled, supposedly, there were occupants that were smoking marijuana that set off my nephew's asthma. . We were going to look for another hotel, but the clerk offered another hotel room at 905 Peachtree; due to the weather conditions in Atlanta. . Towels were not of good quality.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Hotel has admin issues After I was harassed and threatened with police intervention because I was merely requesting an accurate credit card receipt from the hotel of my payment made directly to the hotel, I cannot recommend this venue. I was in a hurry, but confusion and delay seemed to reign with anything associated with the front desk operations (including obtaining keys, payments, billing statements, and obtaining access to internet service). During the stay, the front desk staff was constantly changing, with only a few w... read more
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Since this is an anonymous review, please reach us out so we can look into the issue and assist you further. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Sincerely, Hotel Management
Not enough towel, no wash clothe in the bathroom. Strong smells of smoke odor by the exit door. Complained about this odor to the front desk and nothing was actually done.
Business response:
Thanks for bringing these issues to our attention. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
I had to wait almost 30 minutes to do the check in as they were transferring someone else from the next door hotel and it seemed they didn't have their stuff straight. While I waited I heard about 2 other guests complaining their key card kept on locking them out. Another guest was unsatisfied with something and was yelling and slammed the door on the way out. The receptionist was about to call the cops. It was chaos... Once I got checked in and got to my room though it was mostly uneventful - which I guess it's a good thing... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Needs to be cleaned The hotel would be fine if they cleaned it. Hallway rugs weren't vacuumed the two nights we stayed there. Rooms was not cleaned the after the first day. No waste baskets. Floors were sticky. You get what you pay for. Staff is very nice location and cost were great.
Business response:
Mark, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We would also like to inform you that, to respect the privacy of... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.