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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not enough towel, no wash clothe in the bathroom. Strong smells of smoke odor by the exit door. Complained about this odor to the front desk and nothing was actually done.
Business response:
Thanks for bringing these issues to our attention. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
I had to wait almost 30 minutes to do the check in as they were transferring someone else from the next door hotel and it seemed they didn't have their stuff straight. While I waited I heard about 2 other guests complaining their key card kept on locking them out. Another guest was unsatisfied with something and was yelling and slammed the door on the way out. The receptionist was about to call the cops. It was chaos... Once I got checked in and got to my room though it was mostly uneventful - which I guess it's a good thing... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Needs to be cleaned The hotel would be fine if they cleaned it. Hallway rugs weren't vacuumed the two nights we stayed there. Rooms was not cleaned the after the first day. No waste baskets. Floors were sticky. You get what you pay for. Staff is very nice location and cost were great.
Business response:
Mark, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We would also like to inform you that, to respect the privacy of... read more
Business response:
Rohit, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Under Average Got there and instantly wanted to get out of there
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It’s location is very suitable to me Hotel called me very same day of my check in around 4 pm that they don’t have king rooms available I m with a baby and this kind of situation is not appreciated
Business response:
We sincerely apologize for letting you down with your expectations and not providing the room of your choice. Your concerns are shared with our team to find out what went wrong with your reservation. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff needs work Might want to tell the woman working the overnight desk that when she goes into the back room to talk about customers, we can hear her.
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Never again! When we entered the first room assigned, the mattresses were flipped on their side and all bedding was piled up on the floor. When we returned to the desk (along with another customer who had just checked in with the same issue!). The staff advised the "Inspector told me he had destroyed a few rooms. I am so sorry!". The next day we were advised that the "Inspector" was actually pest control. There were crumbs between the refrig and cabinet. I mean like an inch thick of crumbs and debris. Only given two towels... read more
Business response:
Julie, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Horrible hotel no even plastic cup in the room very dirty
Business response:
Jones, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.