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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Poor
Bad Nothing
Business response:
Dear Jose, Thank you for selecting our hotel. We aim to offer a superb experience with clean, comfortable suites and excellent service in a safe environment. Your valuable comments indicate areas for improvement, and we appreciate your input. We are committed to making the necessary enhancements and hope to welcome you back for a more satisfying experience during your next stay with us. Sincerely, Hotel Management
The room was completely filthy
Business response:
Dear Jose, Thank you for choosing our hotel. We sincerely apologize for the cleanliness issues you encountered during your visit. This is not the standard we aim to uphold. Your feedback is crucial, and we assure you that we are addressing this matter promptly with our housekeeping teams to ensure a much-improved experience for our guests. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a clean and comfortable stay in the future. Sincerely, Hotel Management
Bad
Very Poor
Fair Requested front facing room, 1st floor prior to arrival. Not available upon my arrival. No waste/garbage can in room. Odd aroma used for the fragrance in the rooms and facility. Incense, hookah type smell. Fitness room remains closed. No more breakfast. I was given what seemed like a larger room than my last stay. Supposedly they have new management. There are new fees as well, i.e. linens. Might be a fee for waste/garbage cans. This time my room had a shower curtain.
Business response:
Dear Ron, Thank you for staying with us once again while visiting the city and for taking the time to evaluate our service and accommodations. Please accept our apologies for not meeting your expectations. We strive to exceed our guests' expectations at all times. We regret for any inconvenience you faced during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback ... read more
Bad
Bad
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.