This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Disgusting. Trashes were in the hallway. Once I entered the room, I smelled weed. Full of stains on the bedsheet and ashes. Only the price. I was cheap.
Business response:
Dear Ryosuke, Thank you for dedicating the time to share your feedback. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope you will give us another chance to provide you with ... read more
The staff was barely at the front desk they seemed like they didnt want to work here. HIGHLY DO NOT RECOMMEND! It was dirty, the elevator was dirty, the suite was dirty, it had black mold in the bathroom on the ceiling and dead roaches around, trash under the beds, barely any breakfast, weird neighbors. The whole place was falsely advertised. And it smelled like a bunch of chemicals in our room the only reason why we didnt cancel last minute is because we were going to be charged a fee for one night but which was already a l... read more
Business response:
Dear Kyla, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. Don't hesitate to reach out to us at the hotel for any further queries. We hope to serve you in the future to provide you with t... read more
EL PERO HOTEL!!! Necesito porner una queja formal, en verdad quiero la devolución de mi dinero! El hotel estaba exageradamente sucio!había gente acostada en los pasillos, ebria y drogada Las habitaciones sumamente sucias, en una había una cucaracha y en la segunda una botella de cerveza detrás de la pantalla Las personas que te atienden son lo más groseras que he visto! Un joven de 20 años aproximadamente me atendió para el check in, solo me dio una clave de wifi en lugar de dos sin importar que había solicitado dos habitaci... read more
Business response:
Dear Gerardo, We are genuinely sorry to read about the negative experience you had during your stay at our hotel. It's disappointing to learn that we did not meet your cleanliness standards and that you encountered issues with other guests. We also apologize for the rudeness you experienced from our staff, especially during the check-in process. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. Furthermore... read more
Very Poor
Crazy person banging at my door at 11 PM. Left because reception did nothing. Dirty too! Beware!
Business response:
Dear Eliadis, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Fair The hotel was dirty. The room was dirty. There were clothes that belonged to someone else in the room. The bed sheets had what looked like blood stains and the bed had a foul odor. The floors were so dirty that my 16 year old freaked out when she looked at her feet. There were people wandering around and loitering outside. We smelled pot and there was a prostitute. I had already committed to the stay and couldnt cancel without loosing the money. We were worried about being robbed. The prostitute made comments about how ... read more
Business response:
Dear keilia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Was very uncomfortable especially for my kids. Wasn’t able to cook had to go downstairs to ask if they had anything Didn’t care to ask though It was clean but they did not have any accessories for the kitchen. Not even a trash can just one for the entire room. Couldn’t make coffee had to go downstairs to get coffee The gym only had two machines Treadmill and an elliptical machine.
Business response:
Dear Eva, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We hope to have the opportunity to better your visit, should your travel plans bring you back to the city. Sincerely, Hotel Management
Nope Smelled like marijuana, homeless people in and out with dogs The employee that helped me
Business response:
Dear Sandra, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we were disappointed that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Do not go there. Absolutely nothing. Nothing
Business response:
Dear Ka Hunt, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will revisit us for the flawless hospitality we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.