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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place to stay for the price, could be a little cleaner though The rooms could be a little more cleaner. Really weird smell in the room, floors, doors, refrigerator and walls could use a good wipe down. Roaches were present. Friendly staff.
Business response:
Dear JENNIFER, Thank you for your kind words regarding our service. We strive to provide exceptional hospitality to all our guests. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you a... read more
Bad bad bad Same as above Horrible service, cockroaches, broken furniture and no nothing worked(tv, phone, alarm). promised breakfast not available. Night manager was rude and condescending. Will never book again with booking .com. This hotel is a piece of trash and should not even have a rating
Business response:
Dear Jeff, Please accept our apologies for the service issues you experienced during your recent stay. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are devastated to know that you went through all those issues, whether it be dealing with the rude staff, the condition of your suite's state, the amenities not working properly, or the unacceptable service you encountered. Based on your feedback, we are taking appropriate steps, as providing ou... read more
Roaches Staff was rude and there were roaches and dirt everywhere Nothing
Business response:
Dear Ade, Thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from our staff. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincere... read more
Disappointing
It's a no for us! The hotel is outdated! The worse. I felt the springs in the mattress The location
Business response:
Dear Brandi, We appreciate you staying with us and taking the time to write a review. It's great to know you enjoyed our location. However, we are sorry for the disappointment with the condition of the room, and your remarks on the need to update are shared with the concerned person for further action. Please revisit us for a seamless hotel experience. Sincerely, Hotel Management
Bad We showed up at 7pm and the staff was like sorry we dont have a room for yiu! Figure it out sorry, maybe we can give you a refund but yiu have to call Monday. No how can we rectify the stituation, no phone call, no text, no email saying we don’t have a room for yiu. It was basically figure it out next person in line. It went from Jordan, to assistant manager Melissa who both have horrible customer service and people skills!!! Never booking or staying at any of their properties again!!! Absolutley nothing!!
Business response:
Dear Jaime, Thank you for taking the time to share your feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Meanwhile, if we may be of further assistance, please reach the hotel directly. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future. Sincerely H... read more
Bad Disgusting. Trashes were in the hallway. Once I entered the room, I smelled weed. Full of stains on the bedsheet and ashes. Only the price. I was cheap.
Business response:
Dear Ryosuke, Thank you for dedicating the time to share your feedback. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope you will give us another chance to provide you with ... read more
The staff was barely at the front desk they seemed like they didnt want to work here. HIGHLY DO NOT RECOMMEND! It was dirty, the elevator was dirty, the suite was dirty, it had black mold in the bathroom on the ceiling and dead roaches around, trash under the beds, barely any breakfast, weird neighbors. The whole place was falsely advertised. And it smelled like a bunch of chemicals in our room the only reason why we didnt cancel last minute is because we were going to be charged a fee for one night but which was already a l... read more
Business response:
Dear Kyla, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. Don't hesitate to reach out to us at the hotel for any further queries. We hope to serve you in the future to provide you with t... read more
EL PERO HOTEL!!! Necesito porner una queja formal, en verdad quiero la devolución de mi dinero! El hotel estaba exageradamente sucio!había gente acostada en los pasillos, ebria y drogada Las habitaciones sumamente sucias, en una había una cucaracha y en la segunda una botella de cerveza detrás de la pantalla Las personas que te atienden son lo más groseras que he visto! Un joven de 20 años aproximadamente me atendió para el check in, solo me dio una clave de wifi en lugar de dos sin importar que había solicitado dos habitaci... read more
Business response:
Dear Gerardo, We are genuinely sorry to read about the negative experience you had during your stay at our hotel. It's disappointing to learn that we did not meet your cleanliness standards and that you encountered issues with other guests. We also apologize for the rudeness you experienced from our staff, especially during the check-in process. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. Furthermore... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.