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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor The cleaning wasn’t good The building was not clean enough and the room Didn’t satisfied my expectations, as soon as I got the room I decided to Leave and cancel my reservation
Business response:
Dear JAIME, Thank you for sharing your feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope you will give us another opportunity to provide a better experience. Thank you. Sincerely, Hotel Management
Fair
Would not stay again The bed was the worst bed I’ve ever slept in and the pillow was flat. The a/c didn’t work properly and it was hot The staff was nice and welcoming
Business response:
Dear Amber, Thank you for your review, and we are glad you found our staff friendly and welcoming. However, we do apologize for the issues with maintenance during your stay. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We will address the issue to prevent it from happening again. We hope you will stay with us again so we can show you our commitment to outstandi... read more
Filthy room with no toilet paper, no customer service to help remedy problems Service, cleanliness, loud, bedding, kitchen. Broken furniture. NA
Business response:
Dear Jai, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Fair The bed was uncomfortable and no blanket Kitchenette
Business response:
Dear Leslie, Thank you very much for taking the time to review our hotel. Although you were satisfied with the kitchenette, we are disappointed we did not meet all of your expectations. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon. Sincerely, Hotel Management
Bad
rude staff in professional drug adit Bed bug Every where nothing trash on the floor and smile very Bad Employ smoking wear at the property
Business response:
Dear Abdalla, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Bad
I was extremely disappointed with the customer service at this location. We had no room available despite having made a reservation so we had to look for another room in the middle of the night. We did not receive any kind of courtesy call letting us know. The reason given was the room was dirty.
Business response:
Dear Anna, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.