This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast & scared to go outside at night
Business response:
Dear Maria, Thank you for evaluating your stay. We are happy your overall experience was pleasant. However, we hope you will accept our apologies regarding our breakfast. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
Todo muy bien
Business response:
Thank you so much for such a wonderful rating and review! We hope to see you again soon!
You get what you pay for. For the price it\s hard to beat but many things lacking. I was on an extended (28 day) business trip and required a wheelchair accessible hotel room. They accommodated me on that part but, upon check-in I was informed if I wanted the linens laundered, mind you this is their linens, I would either need to pay extra or do them myself. Yes, I would have to wash their linens at my expense. The laundry facilities on site only takes quarters and there was no place to get quarters, I wound up going to a ba... read more
Business response:
Thank you for providing the details of your stay, Lane. We are so sorry that you were not completely satisfied with your stay due to the amenity offerings and overall cleanliness, along with the experience as a whole. We will use this as an opportunity to improve for all our future guests.
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your visit.
The room had pests and it wasn’t cleaned very well. This was a first for this type of experience for me l had trouble sleeping and only stayed because other hotels in the area were all booked. It was very disappointing.
Business response:
Dear Joe, Thank you for staying with us. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Mike I think was the worker banged hard on my vehicle window assuming I didn’t belong there . Very unprofessional could’ve been handled differently
Business response:
Thank you for taking the time to review your stay with us, Makela. We apologize for the issues that you experienced and hate to see that you did not enjoy your time with us. We will speak with our team at the property to discuss ways to better handle situations like this moving forward. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.