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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unwelcome I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.
Business response:
Dear Guest, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hote... read more
All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to Expedia, they were unable to reach a staff member to speak to about the issues. So disappointing.
Business response:
Dear Grace O, We sincerely apologize for the troubles you encountered during your stay. It's disheartening to read that your concerns were not promptly addressed. This does not meet our usual standards of service, and we understand your disappointment. We take your feedback seriously, and we'll be investigating these issues to ensure that they do not recur in the future. We value your business and would like the opportunity to make it up to you. Please consider allowing us a chance to welcome you back so we can demonstrate o... read more
Poachers Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.
Business response:
Dear Tina, We take comments such as this seriously, so we thank you for providing the information. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too ... read more
Business response:
Dear Brian, We deeply regret the experience you encountered during your stay with us. Your comfort and satisfaction are our top priorities, and we fell short in meeting those expectations. We sincerely apologize for the cleanliness issues and the presence of pests in your room. This is certainly not the level of service we aim to provide. We appreciate your patience and understanding, and we've shared your feedback with our team to ensure improvements are made. If your travels bring you back to the area, we hope you will con... read more
My room was not clean and a lot of the stuuf was rusted their were roaches
Business response:
Dear Johnny, Thank you for taking the time to share your review with us. We apologize for the condition of your suite and any oversight in our hotel areas. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please know this is not usual for us, and we hope you give us another chance on your next visit to Austin.Sin... read more
The only good thing about it was it didn’t smell like smoke. Less than par for everything else
Business response:
Dear Holly, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
They xcld my room. Hotel was dirty, teash piled up outside. Terrible encounter.
Business response:
Dear Lisa, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Nasty & Horrible "hotel" DO NOT STAY HERE The hotel was incredibly dirty. The hotel staff did not have shoes, there was no regular cleaning staff, and the front desk did not have any clerks besides the first night we arrived. The sheets were stained, the bathroom was not clean, and the blankets had cigarette burn holes in it. I had to purchase cleaning products, towels, and blankets to make my stay livable because the other hotels in this area were completely booked. This hotel was not in the safest area of Austin and I high... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Our priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.