Extended Stay America Select Suites - Austin - Northwest

Ender 

on Expedia

6 years ago

El personal de recepción terrible, mi reservacion era una hab en el area de NO FUMADORES y me dieron una en el area de fumadores porque no habían más según ellos, aparte parece un hotel de perros hay más perros hospedados que gente realmente un caos total 

Dorothy 

on Expedia

6 years ago

Laundry room was nice and The staff was nice and I didn't like or appreciate me being charged another night when I book through Expedia. And the was not up to par and the stove top was broken and they left the other guests things in room who stayed there before us and they seriously need to have who ever is doing housekeeping do there job correctly and the fridge was very dirty and the phone by the main entrance where you check in and out smelled like some bottom had touch the whole phone and I personally wouldn't recommend ... read more

John 

on Expedia

6 years ago

Centrally located because it is easily accessible within the city of Austin. 

Robert 

on Expedia

7 years ago

The room was suppose to be single but gave 2 beds the microwave dirty and so was refrig called but got no answer 

Anonymous 

on Expedia

7 years ago

Toilet wouldn't flush even after using a plunger, carpet was filthy with pet odor, floors weren't swept, mopped, or vacuumed, microwave was dirty, pillows stained, shower walls were dirty, tub was dirty, mattress was uncomfortable, trash was left in trash can. Front desk clerk didn't care. 

Cora 

on Expedia

7 years ago

Bait and switch The hotel routinely smelled like mildew, and a lot of the people who were supposed be at the front desk, would be gone for 30-40 minutes at a time, and the service phone that was supposed to call them when they were gone, just rang to the empty front desk. I felt like I got a bait and switch situation with the room, which was far less nice than the pictures. 

Christian 

on Expedia

7 years ago

So the room was dirty, the shower head did not work properly, the toilet constantly ran no matter what you did to it, there was no phone and the AC broke. Now, when the AC broke I will admit that they had a service tech on site in less than 15 minutes and they were able to fix it, but that is about the only real good thing that we can say about this joint. One night we accidentally locked our key cards in the room so we went down to the front counter and there was NO ONE on staff. We called the "emergency" number that was le... read more

Anonymous 

on Expedia

7 years ago

Sent to 3 different rooms... 1st room had dirty table with cigarette butts and dirty wet towels outside door. 2nd room FULL of dog hair on floor, bed and chairs. 3rd room sheets were dirty with a drop of blood and makeup smudged on a few spots. Also no shower curtain. They had no room to offer after that. SO DISGUSTING!