Extended Stay America Select Suites - Austin - Round Rock

Berdine 

on Expedia

8 years ago

The bed was the WORST I have ever not been able to sleep on! Extended stay hotels I've stayed in before at least offered kitchen supplies (cookeare, plates, utinsils) but none offered here! I will never stay here again and neither should you! The hotel on the other side was less expensive and has got to have better beds than this place! They are cheap and broken down on both sides. Then they don't even give you decently comfy chairs it sit in instead of being on their horrible beds! 

Anonymous 

on Expedia

8 years ago

Don't stay here! The staff were very nice, and the room was fresh and clean, but those are the only positives. It is right on the highway, so all the rooms are extremely noisy and the traffic doesn't ever abate. If you are on the first floor, cars are parked 3 feet from your window. You get ONE towel, no shampoo, no conditioner, ONE small bar of soap, no tissues, no shower cap. The blinds were broken. There are no mirrors in the room - only a small bathroom mirror. If you want sheets and towels changed, you have to pay extra... read more

Richard 

on Expedia

8 years ago

No Room Available at Check In I arrived at 5 pm to check in and there was no room available except smoking floor. They did not have rooms cleaned YET at 5 pm. The told me to come back in an hour. When I got a room and was actually in it, they sold it to another person who came and was trying to get in my room. I WILL NEVER USE WOODSORING SUITES AGAIN. 

Anonymous 

on Expedia

8 years ago

Crazy dogs They love to keep there long-term renters, even if they have a huge dog that goes crazy after owner leaves for work at like 5am 

Anonymous 

on Expedia

8 years ago

Very poor hotel If you are seeking shelter for just a night, then its ok. Anything else, you are in the wrong hotel. Police shooting at windows, constant incidents, dog pooh everywhere in the grasses, some really dodgy people staying there as well. Cheep option but decide whether it is safety and comfort ranking top of your priority, or just a bed for a night or two. 

BONNIE 

on Expedia

8 years ago

HORRIBLE MANAGEMENT PLACE IS A DUMP issues checking in Pam at the desk didn't inform me door to stairs to my room wasn't working so I went back and forth to desk 4 times to have key made only to be told after the 4th time door wasn't working. Heater didn't work, shower head broken washed hair in sink, room next to fwy didn't sleep at all called desk 12 times no answer left at 4am on my checkout day cause I couldn't sleep was fed up 

Susan 

on Expedia

8 years ago

Pick another place!* Clerk and assistant was less than eager to help us or to be at the check in desk! When asked for a pillow, it took 3 hours and 3 more times of asking, including 2 trips to front desk, before we received the pillow. Long black hair on bathroom floor, our family has blonde hair! :( white bedspred had stains on it. Horrible smell throughout the entire hotel! I slept on top of bedding. We are hopeful there were no bed bugs that road home with our luggage!! At check out, NO ONE around to drop key off to!! We ... read more

manuel 

on Expedia

8 years ago

The biggest complaint i have is thr beds the most uncomfortable beds i ever slept in. Felt there was a bar in the middle. Did not get very mych sleep. Plus to many kids and teenagers akways hanging around corridors and exit doors.