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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy, right next to highway and railroad tracks This is not a centrally located -it is noisy all day and night even with the air con. Adequate facilities but you can do better for a better price closer to Austin.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from the noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Not a place I would stay again We evacuated from Hurricane Harvey. It was an okay enough place to stay in a pinch, but i would not choose to stay here otherwise. The room smelled, the bathroom was so tiny & was missing the toilet paper holder. If you wanted clean towels or sheets you had to bring them to the front desk for replacements. The back doors had keycard locks on them but they were unlocked at all times, so no security at all.
Business response:
Valerie, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Wouldnt book again Stuff was broken door barely shut had to slam it.
Business response:
Chris, thank you for your review. Although you were overall satisfied with your stay, we are sorry for the inconvenience you faced while being here. Our Maintenance team has been alerted about your concerns to ensure these issues are fixed as quickly as possible. We hope to have one more chance so we can serve you better. Sincerely, General Manager
Bad The front desk personal Regina was rude and not very personal able. The rooms smelled unfreshed. Beds were extremely hard..
Business response:
Maria, we're disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing better accommodations and service. Sincerely, General Manager
Business response:
Gloria, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your online feedback. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America we invite you to visit us again! Sincerely, General Manager
Business response:
Marquita, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
nice room
Business response:
Tori, many thanks for taking the time to post your review online. It was a pleasure knowing you enjoyed your stay and liked your comfortable and clean room. Thanks for being our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
I would NOT recommend I rented two rooms. The air was not working in one when we first got there. Chris fixed it but it didn't cool it much. The train is within yards of this hotel and I heard it all night. If you need rest, I don't suggest this location. Vending machine takes credit cards only and is not operated by the hotel, so when you get no items and it takes your money; you're out of luck.
Business response:
Please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.