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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could Have Been A Little Better The day and night staff were very friendly. I was disappointed by the wood laminate floors, but that is not really a real issue, although I believe at one point they used to have carpet in the rooms. The overall cleanliness of the room was ok, with the exception that I found a bag of old salad, salsa, and blueberry jam in the refrigerator.
Business response:
Thank you for your nice comments about the service provide by our front desk staff. We sincerely apologize for the cleanliness issues you encountered and regret any inconvenience caused. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and are working with our housekeeping team to reiterate the importance of our daily procedures to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on y... read more
Hotel experience was very good, considering the price. All interactions with staff were pleasant, no matter the iissue ; and they were professional and courteous.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved our outstanding service and had a great time being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Melissa, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
No Entry It was a good stay but key card stopped working & exterior doors were not working properly
Business response:
Anita, thank you for choosing Extended Stay America for your stay. We are happy you were overall satisfied with your stay, but I am sorry for the inconvenience you experienced in your room. I have shared your feedback with my maintenance team to ensure future guests do not encounter the same. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
Business response:
Juan, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Juan, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
Needs improvement No wash cloths available for bathing and staff wasn't helpful in rectifying the situation.
Business response:
Thank you for your feedback. Please accept our apologies for our lack of responsiveness while you were here. Our associates receive thorough training, but sometimes we do make mistakes. Our goal is to "get it right" every time and we will step up our efforts to make this happen. We encourage you to try us again the next time you visit our area. Sincerely, General Manager
Business response:
Crystal, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.