Extended Stay America Select Suites - Bentonville

Business response:

Dear Michael, Thank you for your kind review and for recommending Extended Stay America. We're delighted to hear that you found the room and facility very clean and that our manager made a positive impression with their helpful and personable service. It's always our goal to ensure every guest feels comfortable and well taken care of during their stay. Your support means a great deal to us, and we truly look forward to the opportunity to welcome you back! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that our extended stay setup did not align with your vacation expectations. Our property is designed to offer apartment-style accommodations with kitchenettes and amenities suited for longer stays, but we understand this may not meet everyone's travel needs. Your comments are important and help us improve how we present our offerings to guests. We appreciate you choosing us and hope to better meet your expectations in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We understand that you found your room clean and basic, but we strive to provide comfortable and well-maintained accommodations for all our guests. We continuously work to balance simplicity with quality to meet diverse needs. Your input helps us understand what matters most to our guests, and we hope to enhance your experience even further on your next stay. We appreciate your choice to stay with us and look forward to welcoming you back to Extended Stay America soon. Sincerely, Hote... read more