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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I hated this hotel I am not even sure where to start on this hotel. First I arrived around 9pm and there was no one available to check me in. I had to call a number and wait approximately 20 minutes for someone to show up. Secondly the room was one of the worst I have ever been in. The shower barely worked, the bed was worse than the cheapest option at ikea. The whole night reeked of someone smoking next to us or more likely every single adjacent room to our hotel room. Finally, to top it all off in the morning I closed the ... read more
Business response:
Dear Adam, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I arrived at the hotel, I waited 2 hours at the front desk, there is only one phone to call and no one answers. Furthermore, they sold my room again and did not give me my refund. I do not recommend it.
Business response:
Dear Angel, We sincerely apologize for the inconvenience you experienced during your recent stay. Waiting for two hours and encountering issues with room availability and communication is unacceptable. We understand your frustration and regret any inconvenience caused. Your feedback is concerning, and we will address this to avoid it from happening again. Unfortunately, for refunds, we recommend reaching out to the third party through which you booked your stay. Thank you for bringing this to our attention, as your feedback ... read more
Urine the room smelled like urine.
Business response:
Dear Amanda, We sincerely apologize for the unpleasant odor you encountered during your stay. Providing a clean and comfortable environment is of utmost importance to us, and we regret any inconvenience caused by this issue. Our housekeeping team will address this matter promptly to ensure it does not happen again in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience on your next... read more
Spent one night and observed the following: No black out curtains on the lone window. Toilet flushed poorly No kitchenware in this extended stay hotel No coffee maker in room or downstairs Mattress in the sofa bed had dirt & pebbles on it The shower curtain was so long that when putting inside the tub area to shower, the excess fabric became a trip hazard so I put the curtain on outside of tub & of course the floor got all wet. No pictures or anything in the room to create a comfortable environment. The white window treatmen... read more
Business response:
Dear Roberta, Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not align with the standard of comfort and convenience we strive to provide. We regret any inconvenience caused by the lack of blackout curtains, poor toilet flushing, absence of kitchenware, and poor condition of your room. Your comments have been shared with our team for immediate attention and improvement. We understand your disappointment and are committ... read more
The room was filthy. The pillow cases had blood stains, the tub was literally black with filth, the floors were dirty as was the stained white duvet cover. Not a place I would ever stay in again.
Business response:
Dear Lauren, Thank you for staying with us and for leaving a review. We deeply apologize for the unacceptable condition of your room during your stay. Cleanliness is a top priority, and we're addressing the issues you experienced with our housekeeping team immediately. Measures are being implemented to ensure thorough inspections are conducted to uphold our standards. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations. Please accept our sincerest apologies for any inconvenienc... read more
Saw a cockroach each night, scraped floors and walls from pets being in the room. Hairs on the bed. I wouldn’t stay here again.
Business response:
Dear Marisa, We appreciate your feedback regarding your recent stay. We apologize for the issues you encountered. Please know that your concerns are taken seriously, and we will address them promptly to ensure a better experience for future guests. We appreciate your understanding and hope you consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.