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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy. The pillow cases had blood stains, the tub was literally black with filth, the floors were dirty as was the stained white duvet cover. Not a place I would ever stay in again.
Business response:
Dear Lauren, Thank you for staying with us and for leaving a review. We deeply apologize for the unacceptable condition of your room during your stay. Cleanliness is a top priority, and we're addressing the issues you experienced with our housekeeping team immediately. Measures are being implemented to ensure thorough inspections are conducted to uphold our standards. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations. Please accept our sincerest apologies for any inconvenienc... read more
Saw a cockroach each night, scraped floors and walls from pets being in the room. Hairs on the bed. I wouldn’t stay here again.
Business response:
Dear Marisa, We appreciate your feedback regarding your recent stay. We apologize for the issues you encountered. Please know that your concerns are taken seriously, and we will address them promptly to ensure a better experience for future guests. We appreciate your understanding and hope you consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Cockroaches in the room Bad smell combined with cockroaches in the room, I couldn’t sleep as I kept thinking any movement on the bed as can it be a cockroach, never coming back here
Business response:
Dear Manikantha, We sincerely apologize for the unfortunate experience you had during your stay. Please accept our deepest apologies for the issues you encountered with the room. Your feedback is valuable, and we take it seriously. We have alerted our maintenance and housekeeping teams to address the concerns you raised. We understand your hesitation to return, but we would appreciate the opportunity to make it right should you reconsider in the future. Guest comfort and satisfaction are our top priorities, and we are commit... read more
The staff seemed very annoyed with everyone when I checked in and they mentioned that they didn’t have a housekeeper and were overbooked, seems like poor management, I’m sure the staff are doing their best with what they’re given. The elevator was questionable and smelled heavily like nicotine vape. The room itself was bare bones, bingo hall style chairs and beat up cabinets/walls. The rubber baseboards in my room were just leaning on the wall in most places, there’s no bedside lamp and only overhead can lights that were con... read more
Business response:
Dear Ashton, We sincerely apologize for the challenges you faced during your recent stay. Thank you for sharing your observations regarding the areas where we need to improve. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and it is clear that we fell short in several aspects during your visit. Rest assured, we are addressing the issues regarding our staff's demeanor, cleanliness, and room amenities to ensure a more positive experience for future guests. We hope to have the opportunity to welco... read more
Not good option Not recommended, Rooms smelling, Media service not working. Internet limitation. No Breakfast (Hotels.com showing it includes)
Business response:
Dear Narayana, We are genuinely sorry to learn about your less-than-satisfactory experience during your recent visit. Your feedback regarding breakfast and room is disappointing, as they do not align with our usual standards of service. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.... read more
Hidden fee at check in. Try to check out early and management would not checkout the room because it was booked online. Was charged for an extra night I did not need.
Business response:
Dear Robert, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 665 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.