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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were issues with roaches that the new manager said she was going to be taking care of.
Business response:
Thank you so much for taking the time to review your recent stay at our hotel. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Abrieron la puerta de mi cuarto estando sin tocar antes
Business response:
Gracias por tus comentarios. Nuestra política siempre comienza con un golpe en la puerta y no se hace entrada si parece que la habitación está ocupada. Nunca queremos que nuestros huéspedes sientan algo que no sea valorado y apreciado, y estamos decepcionados de que no se sintiera de esta manera. Le deseamos solo lo mejor en sus futuros viajes y alojamiento.
Worst place to be the service is terrible and they don’t even care about you , I was welcomed with roaches and even had one climb on my while sleeping, the next room where so loud and when I asked the management to do something about it they said they can’t and I should bear with it !
Business response:
We are so sorry to hear that you experienced so many inconveniences during your time with us, Wade. We like to take pride in making sure that you receive a high level of customer service and cleanliness and we are so sorry to hear that we fell short during your stay. We appreciate you for taking the time to let us know about the issues with the pests as we will make sure that the problem is addressed and corrected. Best wishes in all of your future travels.
Business response:
Oh no! We deeply apologize that your stay was not the exceptional one that we had planned for you. Best wishes in all of your future travels.
Business response:
We are disappointed to see that your stay with us was not the great one that we intended for you, Mazie. Thank you for taking the time to share your review.
Admittedly, it was a busy weekend at this location. However, our reservation was messed up between Expedia and the hotel and the double we reserved was not available. The manager scrambled to clean a room that had been taken out of availability, and should have stayed that way. It was not very clean, there were no towels, the curtain rods were broken and the TV did not work. The manager did give us a discount on our rate, which was appreciated and appropriate for the circumstances.
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Tried to check in no assistance! Nobody helped us we could not check in we had to find another hotel!
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
GREAT STAFF BUT ROACHES... MANY ROACHES Roaches. Many many roaches. They were coming up from the sink. Mentioned to management and they said “I know”
Business response:
Thank you for this feedback. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We initiate swift action to be sure our property stays bug-free, including continuous pest control treatments and sanitizing rooms after each check-out to ensure bugs are not present. We appreciate hearing from you.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.