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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that your stay with us was not the great one that we intended for you, Mazie. Thank you for taking the time to share your review.
Admittedly, it was a busy weekend at this location. However, our reservation was messed up between Expedia and the hotel and the double we reserved was not available. The manager scrambled to clean a room that had been taken out of availability, and should have stayed that way. It was not very clean, there were no towels, the curtain rods were broken and the TV did not work. The manager did give us a discount on our rate, which was appreciated and appropriate for the circumstances.
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Tried to check in no assistance! Nobody helped us we could not check in we had to find another hotel!
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
GREAT STAFF BUT ROACHES... MANY ROACHES Roaches. Many many roaches. They were coming up from the sink. Mentioned to management and they said “I know”
Business response:
Thank you for this feedback. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We initiate swift action to be sure our property stays bug-free, including continuous pest control treatments and sanitizing rooms after each check-out to ensure bugs are not present. We appreciate hearing from you.
Convenient location and excellent pricing. However that's about it for positives.
Business response:
Oh no! I'm so sorry to hear that you did not enjoy an altogether wonderful stay with us. Thank you for the feedback.
Bad Experience at Woodspring Suites Hotel is located in a very good and convenient to everything, but horrible service, dirty, roaches all over the room! I didn’t get any fresh towels or beds sheets through out my stay which was 3 days, otherwise they never clean my room and on second day when I went to receptionist and asked for explanation he said all his housekeeping staff called sick so he has nobody to clean. On first day I noticed phone is not working so I went and told them they Dodgson anything. On second day I notic... read more
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay nor earn you recommendation. We wish you the very best in your future travels.
no recommended. Place had no cleaning service, towels, roaches. We tried to bring this to management but they told us to come the following day to talk to the manager
Business response:
Thank you for this feedback. I'm so sorry you did not get a more immediate response to your questions and that we did not earn your recommendation as a result. We hope you have a better experience from here on.
I need a free week or a refund I posted a review on July 10th and waited to see how soon the would respond they didn't actually come back in to check our stuff until Friday the 12th after we went back and asked again but we did get the fridge changed out and a new microwave, finally the maintenance man "fixed" the stove but it still doesn't work properly, I want something more than an apology because we are beyond apologies for how we are treated at this property, but for future referrence I feel the maintenance man did his ... read more
Business response:
Greetings Derek, We wanted to ensure that your concerns had been addressed so we did some digging and found that everything was responded to and fixed in a timely manner. We've checked in with you in person at the desk to be sure everything is satisfactory with your room and you indicated that you did not need anything. It looks like you still have some concerns. The best way for us to help is if you let us know at the Front Desk. We want your stay to be a great one. Thanks very much.
Nothing......This place was certainly not what it was portrayed to be online.
Business response:
I'm disappointed that we did not impress you more positively. Thank you for sharing your feedback and for staying with us.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 676 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.