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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location is way in the back of other businesses. I arrived at 6:39 pm due to heavy traffic driving from New Orleans. Sketchy people were hanging inside and. Out side. When I walked into the lobby the desk clerk was handing out rolls of toilet paper to at least three people. An awkward man walked up to me and ask, are you staying here tonight. The lighting in the lobby y was rather dim. All of these things together made me feel extremely uncomfortable. So I left and ask the clerk to cancel my reservation. She said she co... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the distressing experience you described; it clearly fell far short of the standards we aim to uphold. We take concerns regarding cleanliness, staff interactions, and safety very seriously, and we regret that these issues impacted your stay. While some matters, such as local activity and third-party review platforms, are outside our direct control, we remain committed to addressing service quality, maintenance, and guest care interna... read more
This has to be one of the worst hotels I have stayed in my whole life of 70 years. Some of the front staff was rude. The rooms were less than desirable. The sheets were the incorrect size for the beds. The toilet would not work most of the time. They allowed animals and they would urinate on the floor and the length of time for staff to clean up was extremely too long. Half the time, the key cards would not work and the laundry room was always dirty. I would give them a zero if that was an option.
Business response:
Dear Guest, Thank you for taking the time to share your comments with us. We regret the inconvenience you encountered during your visit and apologize for any disruption this may have caused. Your observations have been shared with our team to ensure prompt improvements in guest readiness and service efficiency. We truly appreciate your patience and understanding, and we hope you will allow us the opportunity to provide a more seamless and comfortable stay in the future. Sincerely, Hotel Management
I didn't like having to take the stairs to the 4th floor because of the literal bus load of illegal that showed up right when I was checking in and all had to use the elevator. They put me in the wrong room and when i told the girl at the front desk, that I was in the wrong room, and showed her on my booking she told me I was wrong and that was it there was nothing I could do about it. Now let's get to the room. The door barely close very loose with a very easy just break in and it was the most disgusting room I've ever seen... read more
Business response:
Dear Scott, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered, including the room assignment, cleanliness, and concerns with safety and communication. We are also very sorry for our failure to assist you with the refund and will look into the matter promptly. Your feedback is invaluable and will help guideusin creating a more comfortable and enjoyable environment for future guests. We hope you will consider givingusanother opportunity to experience a stay t... read more
THE PLACE WAS NASTY AND TV DID NOT WORK AND THE STAFF DID NOTHING TO HELP AND THE POLICE WAS VERY ACTIVE IN THE BUILDING ALLLLL NIGHT..HORRIBLE
Unsatisfied customer ripped off It wasn't no rooms available, it wasn't the hotel it was you guys, you guys allowed to book this, and refused to refund my discount, I wouldn't recommend booking through this company.
More of a low income apartment facility than a hotel
Business response:
Dear Patrick, We are sorry to hear that we did not meet your expectations. Our goal is to provide a comfortable and welcoming stay for all our guests, and we regret that this did not happen in your instance. Your feedback is important to us, and we will use it to improve areas where we can enhance our facilities and overall guest experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 919 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.