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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't stay there , my room was dirty They gave me a different room and it was dirty as well. I left and ask for a refund.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we deeply regret that both rooms did not meet your expectations. Your comments have been shared with our housekeeping team to ensure improvements are made. We understand your frustration and are committed to providing a cleaner and more comfortable environment for all of our guests. We hope you will consider giving us another opportunity to provide you with a better experience.... read more
The fire alarm randomly went off. There was a weird bumping sound coming from my bathroom that i could hear from bed. The staff wasn’t around for me to check in because of the time frame office is open. The lobby phone didnt work to get staff member for check in during after hours.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the unexpected fire alarm, unusual noise from the bathroom, and the difficulty you experienced during after-hours check-in. We are actively addressing these concerns with our maintenance and front desk teams to ensure smoother guest experiences in the future. Your input is invaluable in helping us improve, and we truly look forward to welcoming you back for a more comfortable stay.Sincerely,Hotel Management
My window got busted out at that property.They had a lady screaming running around outside saying help call the police .We called the police the police came but she had left. Then they he next morning my window was busted out of my car. The next day a man in a renter truck his window was busted out that morning.I don’t know what’s going on at that property but someone is going to get hurt .I left never going back
Business response:
Dear Guest, We are truly sorry for the distressing experience you had during your stay. The safety and security of our guests are our top priorities, and we take incidents like these very seriously. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Your feedback helps us improve, and we regret that we did not meet your expectations. We hope to regain your trust. Sincerely,Hotel Management
The staff was extremely nice and professional. The issue I had was the smell of marijuana and cigarette smoke. Also someone urinated in the elevator. After it was mopped, the elevator smelled like urine and old mop water.
Business response:
Thank you for your feedback, Hurles. It’s great to hear that the staff made a positive impression. However, we truly regret the concerns you mentioned. Cleanliness and a comfortable environment are priorities, and your comments will be addressed to uphold those standards. We appreciate you bringing this to our attention and regret that your experience was not more enjoyable.Sincerely,Hotel Management
Locked out of room for hours in cold on Christmas
Business response:
Dear Jeremy, We sincerely apologize for the inconvenience you experienced with being locked out of your room, especially on Christmas. This is certainly not the experience we aim to provide our guests. Please know that we are investigating this issue to ensure it doesn’t happen again. We greatly appreciate your patience and understanding during this time and would love to have the opportunity to welcome you back for a better stay in the future. Sincerely,Hotel Management
Descuidada mucho humo
Business response:
Dear Keiry, Thank you for taking the time to share your experience. We apologize for any discomfort caused by smoke odors during your stay and for any impression of carelessness you may have encountered. Guest satisfaction is our top priority, and we take your feedback seriously. We will address these concerns with our team to ensure a more pleasant and attentive experience for all guests. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
The smell was terrible. After arrived no one was at the front desk, had to call the hotel and wait more than 30 minutes for someone to check me in. The room was in very bad condition. The key to open the water on the tub was broken. And no hot water.
Business response:
Dear serena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.