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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting. Shouldn't even be opened.
Business response:
Dear RaQuashia, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we wish you safe travels!Sincerely,Hotel Management
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Terrible experience It was very loud smelled awful got woke up to leave at 8:45 am and no towels in the room at all bed was uncomfortable and sheets and blankets smelled awful
Business response:
Dear Hunter,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the noise, unpleasant odors, and lack of towels. This is certainly not the standard of comfort we aim to provide, and we regret that your experience was unsatisfactory. Your concerns have been noted, and we will work to address these issues with our team. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
The staff at extended stay was great but the property, not so much. The first room that I was given looked as if someone had been sleeping in the bed, some had taken a poop in the toilet and did not flush it, and the door was already open when I made It to the room. The front desk clerk gave me another room and when I tried To gain access inside, the key card got stuck in the door. So he had to give me another room. Once I was Finally able to get inside of a room, it wasn’t too good and it wasn’t too bad. The refrigerator ha... read more
Business response:
Dear Briana,Thank you for taking the time to share your experience. We sincerely apologize for the issues you faced during your stay, including the cleanliness and maintenance problems. This is certainly not the standard we aim to uphold. We appreciate your kind words about our staff and regret that the condition of the rooms and facilities did not meet your expectations. Your feedback is invaluable, and we are committed to addressing these concerns to enhance our services. We hope to provide you with a much-improved experie... read more
My Tv Didn't Work In My Room..The Floor Was Not Swept The Water Was Cool It Was A Bad Experience And On Top Of That Roaches Was In The Room.. 😤 Ill Never Go Back
Business response:
Dear Shuntaè,We deeply regret the numerous issues you encountered during your stay. Your experience is certainly not reflective of the standards we strive to maintain, and we apologize for the inconvenience caused by the malfunctioning TV, cleanliness concerns, and the unacceptable presence of pests. Please know that we are addressing these matters with our team to prevent such occurrences in the future. We understand your frustration and appreciate your feedback, which will help us improve. We hope you reconsider and give u... read more
The floor was so slippery and nasty. Not enough towels provided. The sheets had stains on them.
Business response:
Dear Jerielyn, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the cleanliness and condition of your room did not meet our standards. Your feedback is vital, and we will address these concerns with our housekeeping team to ensure they are resolved. We regret the inconvenience caused and hope to have the chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.