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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Descuidada mucho humo
Business response:
Dear Keiry, Thank you for taking the time to share your experience. We apologize for any discomfort caused by smoke odors during your stay and for any impression of carelessness you may have encountered. Guest satisfaction is our top priority, and we take your feedback seriously. We will address these concerns with our team to ensure a more pleasant and attentive experience for all guests. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
The smell was terrible. After arrived no one was at the front desk, had to call the hotel and wait more than 30 minutes for someone to check me in. The room was in very bad condition. The key to open the water on the tub was broken. And no hot water.
Business response:
Dear serena, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Disgusting. Shouldn't even be opened.
Business response:
Dear RaQuashia, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we wish you safe travels!Sincerely,Hotel Management
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Terrible experience It was very loud smelled awful got woke up to leave at 8:45 am and no towels in the room at all bed was uncomfortable and sheets and blankets smelled awful
Business response:
Dear Hunter,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the noise, unpleasant odors, and lack of towels. This is certainly not the standard of comfort we aim to provide, and we regret that your experience was unsatisfactory. Your concerns have been noted, and we will work to address these issues with our team. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.