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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can’t connect tv to WiFi to use any kind of Netflix,Hulu, etc. had 3 channels, remote didn’t work , had to get a new one and it still didn’t work. Someone pulled fire alarm and everyone had to go outside to get away from noise. Beds are uncomfortable. The only good thing about our stay is that it’s clean. That’s it.
Business response:
Dear Courtney, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Limited services
Business response:
Dear Mathurin, Thank you for your feedback. We understand that our limited services may not meet everyone's expectations. We aim to provide a comfortable and convenient stay for all our guests and continually strive to improve. Your comments are valuable to us, and we hope to welcome you back in the future for an enhanced experience.Sincerely,Hotel management
Location was dingy and smelled. No ice in the refrigerators
Business response:
Dear Jimmy, We appreciate your candid feedback regarding your recent stay with us. We are sorry if our location was inconvenient for you due to the odor from the area. We appreciate your honest insights and will promptly address the cause of the smell. Also, we apologize for the absence of ice in the refrigerators during your stay. Your feedback is valuable to us, and we take it seriously as we strive to improve our facilities and services. We appreciate your understanding and hope to have the opportunity to welcome you back... read more
ITS GIVING MOTEL 6 It took me an extra 30 minutes to check in because they didn’t have the room cleaned so I checked in about 340. I was OK with the fact that they told me I was gonna have to use the key multiple times because the way their locks were not properly installed. When I got in the room, the refrigerator has a disgusting orange corrosion. I guess that the tub had as well. There was no shower curtain on the tub. The shower didn’t properly work when I attempted to turn the water on it was extremely hard and then it ... read more
Business response:
Dear Sigourney, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. While we know that t... read more
It is illogical that you go and ask when they are going to clean your room and they tell you that there are no cleaning services but you need towels and things for personal use and they tell you that you must pay for that
Business response:
Dear Donovan, Thank you for taking the time to review your stay with us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management
My stay was absolutely horrendous. I was locked out my room for over 3 hours due to no one being at the front desk. I called the number to notify someone my key was not working it took them three hours to give me a key, then after I got my key it was the malfunction of the door. I will not ever stay there again!!!!
Business response:
Dear Amanda, Thank you for reviewing our hotel. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hotel Management
Dirty toilet that had a dead bug, hole in the wall, broken smoke detector, dressers had old food stuck in them, the walls had food stuck on them,air conditioner didn’t work properly and my door I didn’t find out until my last night NEVER locked so when I left anyone could’ve came in and waited on me. I did not read the reviews and was the biggest mistake. Worst hotel I ever been. Wish I could insert pictures.
Business response:
Dear Ciara, Thank you for evaluating your stay. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to ... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.