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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at extended stay was great but the property, not so much. The first room that I was given looked as if someone had been sleeping in the bed, some had taken a poop in the toilet and did not flush it, and the door was already open when I made It to the room. The front desk clerk gave me another room and when I tried To gain access inside, the key card got stuck in the door. So he had to give me another room. Once I was Finally able to get inside of a room, it wasn’t too good and it wasn’t too bad. The refrigerator ha... read more
Business response:
Dear Briana,Thank you for taking the time to share your experience. We sincerely apologize for the issues you faced during your stay, including the cleanliness and maintenance problems. This is certainly not the standard we aim to uphold. We appreciate your kind words about our staff and regret that the condition of the rooms and facilities did not meet your expectations. Your feedback is invaluable, and we are committed to addressing these concerns to enhance our services. We hope to provide you with a much-improved experie... read more
My Tv Didn't Work In My Room..The Floor Was Not Swept The Water Was Cool It Was A Bad Experience And On Top Of That Roaches Was In The Room.. 😤 Ill Never Go Back
Business response:
Dear Shuntaè,We deeply regret the numerous issues you encountered during your stay. Your experience is certainly not reflective of the standards we strive to maintain, and we apologize for the inconvenience caused by the malfunctioning TV, cleanliness concerns, and the unacceptable presence of pests. Please know that we are addressing these matters with our team to prevent such occurrences in the future. We understand your frustration and appreciate your feedback, which will help us improve. We hope you reconsider and give u... read more
The floor was so slippery and nasty. Not enough towels provided. The sheets had stains on them.
Business response:
Dear Jerielyn, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the cleanliness and condition of your room did not meet our standards. Your feedback is vital, and we will address these concerns with our housekeeping team to ensure they are resolved. We regret the inconvenience caused and hope to have the chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Can’t connect tv to WiFi to use any kind of Netflix,Hulu, etc. had 3 channels, remote didn’t work , had to get a new one and it still didn’t work. Someone pulled fire alarm and everyone had to go outside to get away from noise. Beds are uncomfortable. The only good thing about our stay is that it’s clean. That’s it.
Business response:
Dear Courtney, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Limited services
Business response:
Dear Mathurin, Thank you for your feedback. We understand that our limited services may not meet everyone's expectations. We aim to provide a comfortable and convenient stay for all our guests and continually strive to improve. Your comments are valuable to us, and we hope to welcome you back in the future for an enhanced experience.Sincerely,Hotel management
Location was dingy and smelled. No ice in the refrigerators
Business response:
Dear Jimmy, We appreciate your candid feedback regarding your recent stay with us. We are sorry if our location was inconvenient for you due to the odor from the area. We appreciate your honest insights and will promptly address the cause of the smell. Also, we apologize for the absence of ice in the refrigerators during your stay. Your feedback is valuable to us, and we take it seriously as we strive to improve our facilities and services. We appreciate your understanding and hope to have the opportunity to welcome you back... read more
ITS GIVING MOTEL 6 It took me an extra 30 minutes to check in because they didn’t have the room cleaned so I checked in about 340. I was OK with the fact that they told me I was gonna have to use the key multiple times because the way their locks were not properly installed. When I got in the room, the refrigerator has a disgusting orange corrosion. I guess that the tub had as well. There was no shower curtain on the tub. The shower didn’t properly work when I attempted to turn the water on it was extremely hard and then it ... read more
Business response:
Dear Sigourney, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. While we know that t... read more
It is illogical that you go and ask when they are going to clean your room and they tell you that there are no cleaning services but you need towels and things for personal use and they tell you that you must pay for that
Business response:
Dear Donovan, Thank you for taking the time to review your stay with us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.