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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad
Business response:
Dear Vinay, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Paid online, no rooms available, refund refused, stranded in middle of the night in unsafe area, hotel clerk was rude.
Business response:
Dear Nikki, Thank you for sharing a review of your experience with us, and we sincerely apologize for your issues with the reservation and the front desk staff not accommodating. Providing excellent hospitality to every guest is our top priority; therefore, we regret this was not what you experienced. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Your feedback will be shared with the team to avoid a s... read more
The building on the outside looks good....but
I didnt like the work crews partying out back til 2 am. I didnt like my room being dirty. I didnt like the spotty room keys
Que no abia cuartos limpios y por lo tanto no estaba mi resepcion yo llegue a las 11:30 pm pero el de resepcion me dijo que el me aria el favor de de limpiarlo porque no abia trabajadoras de limpieza me cobro $100 por que el lo limpio lo tube que pagar por cash app
I paid for the room on this site in which I got there no rooms were available.. I demand a refund he said I’m not in the system and no rooms
When I arrived at the hotel, they said they only had dirty rooms and none available, even though I had already paid for the room. I could not find another room in the city and had to drive for an hour. This experience makes me doubt Hotels.com. And I probably won’t use again.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.