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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was absolutely horrendous. I was locked out my room for over 3 hours due to no one being at the front desk. I called the number to notify someone my key was not working it took them three hours to give me a key, then after I got my key it was the malfunction of the door. I will not ever stay there again!!!!
Business response:
Dear Amanda, Thank you for reviewing our hotel. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We are also sorry for the difficulties you experienced with your key card and for the inconvenience this caused. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hotel Management
Dirty toilet that had a dead bug, hole in the wall, broken smoke detector, dressers had old food stuck in them, the walls had food stuck on them,air conditioner didn’t work properly and my door I didn’t find out until my last night NEVER locked so when I left anyone could’ve came in and waited on me. I did not read the reviews and was the biggest mistake. Worst hotel I ever been. Wish I could insert pictures.
Business response:
Dear Ciara, Thank you for evaluating your stay. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to ... read more
Very bad
Business response:
Dear Vinay, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Paid online, no rooms available, refund refused, stranded in middle of the night in unsafe area, hotel clerk was rude.
Business response:
Dear Nikki, Thank you for sharing a review of your experience with us, and we sincerely apologize for your issues with the reservation and the front desk staff not accommodating. Providing excellent hospitality to every guest is our top priority; therefore, we regret this was not what you experienced. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Your feedback will be shared with the team to avoid a s... read more
The building on the outside looks good....but
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.