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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your rating with us, Nettie. We hate to see the lower rating and and apologize that we failed to satisfy your expectations.
Business response:
Thank you for taking the time to rate your stay with us, David. We are so sorry to see the lower rating and we hope that your future travels are both comfortable and pleasant.
Never stay here No room was available when I got there even though I paid in advance on Hotels.com. Front desk was locked and had to use lobby phone. She was so rude.
Business response:
Thank you for sharing your experience with us, Klein. We are incredibly sorry to see that you encountered issues with the front desk and your reservation. This is not the standard that we hold ourselves to and hate to see that you were left with this impression. We will speak with management regarding this concerns and hope that your future travels are both comfortable and pleasant.
We were never able to check in. At 6:30 p.m. approximately 30 minutes before we were to arrive (after a 5 hour car trip), the hotel called to tell us that there were no rooms and our reservation was cancelled.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Thomas. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking the time to review your stay with us, Lerome. We are so sorry to see the lower rating and apologize for any issues that this created. Best wishes in your future travels.
The initial room toilet wouldn't flush. Move to the next door roomand the shower head popped off and almost st4uck me in the head. The front desk mishandled my entire payment. Just a nightmare!
Business response:
Thank you for sharing your honest thoughts and feedback, Barbara. We are extremely disappointed to hear that you experienced these troubling issues during your stay. This is not the service or the experience that we intended for you to have and can't apologize enough for these mishaps. We can assure you that we will speak with our maintenance and front desk team so that we can resolve these issues immediately. Thank you for allowing us to host you and we hope that your future lodging experiences are wonderful ones.
Never Again! Wow! Don't go in with high expectations. This location is extremely short staffed. The check in process was hectic and took too long due to not enough staff and she literally said that they were double booked. It has no breakfast facilities available, no shower curtain, no coffee pot in rooms, not even samples of shampoo or conditioner. They claim to be a non- smoking hotel, but there was lots of smoking and not just cigarettes, you could tell there was weed and meth there too. The tv remote did not work, even a... read more
Business response:
We appreciate you taking the time to share this experience with us, Wendy. We are disheartened and disappointed to see that you experienced issues with the overall cleanliness, delay in checking in and missing or non-working items. This is not the standard that we uphold ourselves to and we are so sorry that we left you with this negative impression. We can assure you that we will do everything we can to improve the level of service we deliver to our guests. Thank you for your feedback and we hope that your future lodging ex... read more
No volvería a regresar a este hotel y no lo recomiendo no es cómodo tiene un holor muy desagradable adentro y afuera el elevador huele horrible
Business response:
Thank you so much for sharing your experience with us, Juan. It is disappointing to hear that you did not enjoy the pleasant and comfortable experience that we intended for you due to the unpleasant odors and your overall experience. This is not the exceptional stay that we intended for you and we will work with our housekeeping team to improve in these areas immediately. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.