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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY UNHAPPY!!!!! They gave away my rooms!!! I had to find another hotel at 1am. I need all of my money refunded!!!
Business response:
Thank you for reviewing your stay, Veronica. We can't tell you how disappointed we are to see that you did not have the opportunity to stay with us due to an overbooking. This is never our intention and we hate to see that this caused an inconvenience. Regarding any billing concerns, please reach out to us directly if your are in need of assistance. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you so much for taking the time to rate your stay, Kizzy. We are so sorry that you did not enjoy your time with us. Thank you for giving us the chance to host you and we wish you all the best in your future travels.
i didnt like the beds or the room at all, plus there was no serfvice staff around. there was not one pillow in our room and it was not very clean
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. Thank you for your feedback and we will make sure that we use it to help us improve in these areas.
WORST HOTEL
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I had a room reserved, but basically the hotel gave my room to someone else and told me that the room had been canceled. This was a very ugly situation because the area was sold out. I had traveled all day only to get to a location and not have a room. Extremely disappointing.
Business response:
We are sorry to hear that you encountered issues upon arrival. I will pass this on to our staff as we strive daily to make improvements.
Only for One Night Overall property not in good condition.
Business response:
We are sorry to hear you encountered a bad experience. Thank you for letting us know. I will pass this on to the rest of the staff as we are daily trying to improve.
No after hours check-in at front desk!! Took 30 minutes for someone to even come to the front desk!! Took almost 2 hours to get a room and owner was unwilling to accommodate the inconvenience that was not my fault whatsoever!! Finally, after 2 hours of waiting, they finally offered a solution, but wasn’t what we needed!! Will never be back!!! Never, ever experienced anything like that anywhere!!
Business response:
We apologize for the inconvenience you experienced . We hope if you are in our area again, that you will stay with us and give us a second. We will defiantly pass this on to our staff as we strive to improve daily.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Amanda. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Very basic but clean. The light and fan over the stove was not functional. They charged for us of utensils. Kinda cheesy
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.