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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The initial room toilet wouldn't flush. Move to the next door roomand the shower head popped off and almost st4uck me in the head. The front desk mishandled my entire payment. Just a nightmare!
Business response:
Thank you for sharing your honest thoughts and feedback, Barbara. We are extremely disappointed to hear that you experienced these troubling issues during your stay. This is not the service or the experience that we intended for you to have and can't apologize enough for these mishaps. We can assure you that we will speak with our maintenance and front desk team so that we can resolve these issues immediately. Thank you for allowing us to host you and we hope that your future lodging experiences are wonderful ones.
Never Again! Wow! Don't go in with high expectations. This location is extremely short staffed. The check in process was hectic and took too long due to not enough staff and she literally said that they were double booked. It has no breakfast facilities available, no shower curtain, no coffee pot in rooms, not even samples of shampoo or conditioner. They claim to be a non- smoking hotel, but there was lots of smoking and not just cigarettes, you could tell there was weed and meth there too. The tv remote did not work, even a... read more
Business response:
We appreciate you taking the time to share this experience with us, Wendy. We are disheartened and disappointed to see that you experienced issues with the overall cleanliness, delay in checking in and missing or non-working items. This is not the standard that we uphold ourselves to and we are so sorry that we left you with this negative impression. We can assure you that we will do everything we can to improve the level of service we deliver to our guests. Thank you for your feedback and we hope that your future lodging ex... read more
No volvería a regresar a este hotel y no lo recomiendo no es cómodo tiene un holor muy desagradable adentro y afuera el elevador huele horrible
Business response:
Thank you so much for sharing your experience with us, Juan. It is disappointing to hear that you did not enjoy the pleasant and comfortable experience that we intended for you due to the unpleasant odors and your overall experience. This is not the exceptional stay that we intended for you and we will work with our housekeeping team to improve in these areas immediately. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
VERY UNHAPPY!!!!! They gave away my rooms!!! I had to find another hotel at 1am. I need all of my money refunded!!!
Business response:
Thank you for reviewing your stay, Veronica. We can't tell you how disappointed we are to see that you did not have the opportunity to stay with us due to an overbooking. This is never our intention and we hate to see that this caused an inconvenience. Regarding any billing concerns, please reach out to us directly if your are in need of assistance. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you so much for taking the time to rate your stay, Kizzy. We are so sorry that you did not enjoy your time with us. Thank you for giving us the chance to host you and we wish you all the best in your future travels.
i didnt like the beds or the room at all, plus there was no serfvice staff around. there was not one pillow in our room and it was not very clean
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. Thank you for your feedback and we will make sure that we use it to help us improve in these areas.
WORST HOTEL
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I had a room reserved, but basically the hotel gave my room to someone else and told me that the room had been canceled. This was a very ugly situation because the area was sold out. I had traveled all day only to get to a location and not have a room. Extremely disappointing.
Business response:
We are sorry to hear that you encountered issues upon arrival. I will pass this on to our staff as we strive daily to make improvements.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.