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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took over an hour to check in because they couldn’t find a record of my reservation and the room smells real nasty.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Everton. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Terrible
Business response:
Thank you for haring your rating and review. We are so sorry that you did not enjoy your stay. We would love another chance to show you a much better experience the next time your travels bring you this way.
Do not stay The most horrible experience I’ve had booking a hotel. I had to yell out to someone after waiting 5 minutes in the lobby during operational hours to check in. The room was filthy! Brown stuff on the toilet, hair on the counters and crumbs of food on the floor. Also found a dead baby roach on the sheets once I pulled it back. Went down stairs to get another room but I found 2 dead roach in the sink.
Business response:
Thank you for your honest feedback and review. We can't tell you how disappointed we are to see that you experienced these issues during your stay with us. This is not the experience that we intended for you to have and can certainly understand your frustration regarding the pest sightings and cleanliness issues. Our standard is to do a thorough cleaning and check all rooms before a guest arrives. We are so sorry that we fell short in this area during your stay and will act swiftly to address this with the appropriate channe... read more
The front desk lady was nice but the over all experience was terrible. Dogs peed all in the elevators and no one cleaned after them. The beds were rock hard. The smell of weed all day everyday through out the hotel. Just a very bad experience.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Don’t recommend ! That place smelled strong , mattress is very uncomfortable & the bathroom showers were poorly cleaned. Never will stay at that hotel again. So many smokers at that hotel. Not good if you have allergies or children.
Business response:
Thank you for the review of your stay, Felix. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
The place was disgusting. I didn't even stay there.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Hallway carpets had terrible smell. No iron. Coffee and tea were advertised but not available
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I booked a reservation online through Expedia and received a confirmation number and booking number but when we got to the hotel they did not have our reservation and the hotel was full so we had to spend the next 45 minutes trying to find another hotel to spend the night. I’ve tried to call Expedia last night and this morning and was told that there be a six hour wait until I receive a return call. This is no way to do business.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.