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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was nice when it was fairly new. Now it has gone down the drain. I got terrible painful bed bug bites from staying at their establishment which tells me they didn't sanitize the room properly. I woke up in the middle of the night itching like crazy and when I turned on the lights I saw all these red swollen bumps on my arms! I was horrified. I notified the front desk and asked for a manager and they said he was out for the weekend. No accommodations were made. I want my money back. As for the rooms, The Wifi is we... read more
Business response:
Thank you so much for your candid feedback, Ayecia. On behalf of our entire staff, we sincerely apologize for the number of issues you had during your time with us. Our intentions are to make each and every guest feel valued and welcomed, so we are so sorry if this did not come across. We are also shocked to hear your concerning claims regarding the possible pests, and apologize to hear of the other issues that you had with noise levels, customer service and any feeling of uneasiness. Please know that we take this feedback v... read more
This hotel is very misleading for someone that doesn't know the area. The hotel itself looks good, and even the room looks good, but the actual experience was TERRIBLE. People were smoking weed in the hall ways and in the rooms so one night the fire alarm even went off and the fire rescue team had to come. There was a prostitute next door, and constant loud fighting. You would not think to see these types of things from the pictures displayed online. Beware staying here. It's disgusting.
Business response:
Thank you for your candid review, Merve. We are absolutely shocked to hear of your concerning claims. Our super friendly and professional staff takes every precaution necessary to address these types of issues head on, and we sincerely apologize if this did not happen for you during your stay. We take the safety and comfort of all our guests extremely seriously and can assure you that we will address this at the property level for immediate action and resolve. Thank you so much for shedding a light on the areas that deserve ... read more
Someone stole my purse. Im not very happy. It was a birthday present and meant more to me than i can say and its gone.
Business response:
Thank you for your detailed review. On behalf of our entire staff, we are terribly sorry to hear the news about your purse. We can't apologize enough that this happened as we work are hardest to ensure that the property safety measures are taken for all our guests. We can assure you that we will address this with the team at our property for immediate action and resolve. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for rating your stay, Erik. We are so disappointed to see that you did not enjoy your time with us. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Awful! The stayed was awful, this place have no front desk at night and many guests can do whatever they want because has no security or employees in the hotel, so many rooms were having party all night, dogs running and barking all night, lots of people smocking so the smell was awful in the entire building, we couldn't sleep at all with all the parties and loud music at night, this place needs to keep employees during the night, they can't close the front desk, we called and they said would send a security guy but this sec... read more
Business response:
Thank you for your detailed review, Janie. Please accept our sincerest apologies that you did not enjoy the exceptional stay that we intended for you during your time with us due to the front desk hours, noise interruptions and overall cleanliness. Since we are more of an extended stay, our hours differ from that of most hotels. We are so sorry that this caused an inconvenience to you during your time with us, and that you were left with a negative impression of our hotel because of it. We are constantly looking for ways to ... read more
Business response:
We are so sorry that you did not enjoy the exceptional stay that we intended for you, Steve. We hope you give us another opportunity to show you a much better experience the next time your travels bring you to the area.
Great service Had a great stay at hotels.com. Very friendly staff and clean room.
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.