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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless Shelter??? Upon entering the hotel, I came across a few people that looked a bit homeless that were actually stating there. The second issue was that I requested a r room with a queen sized bed and a pull out couch with 2 ottomans but was told that all they had was a room with 2 queen sized beds! Next issue, I walked into my room and was hit with a scent of roach spray that was sprayed all in the sink, I'm assuming housekeeping did that. I literally had to wipe the sink down with lysol wipes after washing it out. Wh... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with overall cleanliness, maintenance issues, noise levels and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope th... read more
Terrible smell throughout the hotel. Looked like somebody stepped on dog’s number 2 and it was all over elevator’s floor. Worst place we ever stayed !
Business response:
Thank you for your review and comments, Celso. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Dirty sheets with poop on then and also the floor. Damp towels that smelled like mildew
Business response:
Thank you for your very detailed review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Very bad wi fi connection. The basic is super slow if you want faster it’s additional $7 ! No cleanning at all in 15 days we stayed !!!
Business response:
Thank you for your feedback, Yoram. We are so sorry for the wi-fi troubles during your stay. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We hope you will give us another chance next time your travels bring you to town.
This place is not a normal hotel this is for homeless people, the place smell horrible everything is dirty, trash at the floor all over, the internet doesn’t work, this place shouldn’t be promoted as a stay in. This was the worse experience of my life for me and my family. Expedia should really take care of his customers I have more that 15 years using this site but never again.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay due to the issues with the overall cleanliness. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Upon arrival, I checked in and immediately left to get food. Once arrived back, front desk was closed and I went to room to discover stains on sheet and a broken Window blinds. I called front desk following day after work and was told I should’ve alerted them up to 15mins after checking in. I checked in and went for f
Business response:
Oh no! Thank you so much for letting us know about the problems that you encountered with the overall cleanliness and trouble reaching the front desk. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Not clean the property has roach problem and you don't get what you pay for and the property is horrible toward pets and it's a pet friendly hotel! Housekeeping is horrible! No staff at all in hotel after hours! Fire alarm goes off at very late hours like at 3am in the mornings no staff to assist with yhe the fire drill! Staff don't speak English!
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
The hotel was ran down with garbage all the time there were roaches in my room an exterminator came and there were roaches days after. The hallways smelled really bad as well the night staff was rude. I will never recommend or stay there again
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by bug sightings. We are so sorry that you encountered this problem and will make sure that we notify the property so that we can take care of these issues promptly. Thank you for letting us know and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.