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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strange characters hang around at night in front of premise. Also, strange characters walked around the hallway in the middle of the night. If you have no common sense and have no idea about rough streets, do yourself a favor and stay away from this location.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Prostitu
Business response:
On no! we are so sorry that you did not enjoy your stay! We would love another opportunity to show you a much better experience, Mark.
To much noise to many people on drugs hanging out in the back all time of night they are the worst hotel in Deerfield Beach fl
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
I don’t even know where to begin with this hotel. I should’ve went with the reviews but I gave them the benefit of the doubt. I stayed at this hotel February 13, 2021. Never in my life have I stayed in a hotel as horrific, unclean, unprofessional and just flat out nasty as this. There was blood on the floor in my room, huge jelly bean sized roaches walking around, the tub didn’t drain properly and the hotel smelled of weed as from the first floor to the top floor. Front desk was nonexistent after 8pm. I spent 100$ for one ni... read more
Business response:
Thank you for your candid feedback. We are disheartened to see that you did not enjoy your time with us due to the issues with the overall cleanliness, pest sightings and maintenance issues. We also apologize for the trouble that you experienced reaching the front desk. We are known for a high level of service and attention to detail and we can't apologize enough that this did not come through. We can assure you that we will contact the property regarding your concerns so that we can make sure that this did not happen in the... read more
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay. We do wish you all the best in your future travels.
Bem decepcionante Não conseguimos ficar no hotel, o cheiro de cigarro no quarto impregnou em nossas roupas. A internet não funcionou, o carpete estava sujo, com resto de comida mesmo. Foi o tempo de entrar, conseguir reservar outro hotel e sair
Business response:
Thank you for your candid review, Roberta. We are terribly sorry to hear of the issues that you experienced with the unpleasant odors and overall cleanliness. Once these types of concerns are reported, our staff does an outstanding job of addressing these concerns to your satisfaction. We can't tell you how disappointing it is to see that we did have the opportunity to resolve your concerns. We will use your feedback to help us improve in these areas for all future guests. Best wishes in all your future travels.
The room was clean and had a small kitchen. The front desk clerk looks like she hates her job. No i’ve machine, no restaurant. No one available after 3pm. It’s more like an apartment not a hotel.
Business response:
Thank you for your review. We apologize for any issues that you had with customer service and our lobby hours. We strive to deliver an exceptional stay and your feedback will allow us to take the necessary steps to improve in these areas. We hope that your future lodging experiences are wonderful.
There were roaches everywhere in the room no matter how much you may clean it. The hallways smell like smoke and weed. The toilet literally broke out of nowhere and would start to flood the bathroom floor. They give you 1 bar of soap and 1 towel and if you want more, you have to request and pay for it. it’s ridiculous. No one wears their masks. The front desk is not helpful at all with anything. They state that their hours open at 7am and i had a flight at 9 which required me to checkout around 7 and no one was there. They h... read more
Business response:
Thank you for your very detailed review. We can't tell you how disappointing it is to see that you experienced issues with pest sightings, unpleasant odors, maintenance issues - along with the problems reaching the front desk and lack of masks. We do our very best to ensure that all rooms are super clean and ready for each guest and are so sorry if we fell short in this area. We can assure you that we will address all your feedback with our team at the property to improve in these areas for all our future guests. Thank you f... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.