Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Guest, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always strive to exceed our guests' expectations; therefore, we apologize if we fell short during your visit with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management 

Business response:

Dear Guest, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review your experience with us. We are disappointed about your frustration with your reservations and the inconvenience caused on arrival. We appreciate our guests' valuable feedback as we continually strive to improve our guest experiences. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the television during your stay. We understand how important it is for everything to function properly, and we are sorry for the disruption caused. Rest assured, we are addressing this concern with our team to prevent future occurrences. Your feedback is valuable, and we hope to provide you with a more seamless experience should you choose to stay with us again.Sincerely,Hotel Management