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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Met my expectations
Business response:
Thank you for taking the time to rate your stay with us, Dennis. We are so sorry for any issues that you experienced. We do hope that your future travels are wonderful ones.
3 stars The staff was very helpful but the hotel just wasn’t the cleanest. Was reasonably priced and I overall enjoyed my stay there.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
My room had a musky smell. Other than this, my room and stay was okay.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
The room was half cleaned( debris in different areas of the floor), the noise was ridiculous at night but overall, everything was fine.
Business response:
Could you please provide more information? We would like to investigate this issue directly. Thank you for your feedback. Have a great day.
Wood spring Suites Ashley Phasphate, Charleston SC My booking was changed 2 hours before my departure (2pm, we left at 4) to a sister hotel on Rivers Ave. I was told that the guests decided to extend their stay that afternoon so I was moved. The hotel staff at Ashley Phasphate was extremely rude and even hung up on me when I asked her name! The staff on Rivers Ave were pleasant and helpful and even informed me that my booked stay would not have been changed because someone else decided to extend their stay. My only complaint... read more
Business response:
Thank you for sharing your comments, Angela. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
The gentleman that check me in was so nice and helpful I think his name i was Desmond or something like that
Business response:
Thank you for your feedback. I will definitely relay this information to Deasmond. We appreciate you choosing our location to stay. Have a great day!
no comment
Business response:
Thank you for your feedback. If you could please provide more information to assist us. Thank you for taking the time. Have a great day!
Business response:
Thank you for your review. We hope that you enjoyed your time with us, and we hope to see you again soon!
Business response:
Thank you for choosing us for your stay. We appreciate your business and your feedback. Have a great day! Safe travels.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,135 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.