Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Chris,Thank you for your feedback. We appreciate you choosing to stay with us and are glad that our location provided convenience for your needs. However, we regret that your experience did not exceed expectations. Guest satisfaction is important to us, and we are continuously working to enhance our services and overall experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear sandra, It is wonderful to read a review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay. See you soon!Sincerely,Hotel Management 

Business response:

Dear Martin, Thank you for your feedback! We're glad to hear you found your room clean and comfortable. At Extended Stay America, we strive to provide a great experience for our guests, and we're pleased that your stay met your expectations. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Martin,Thank you for the generous review of Extended Stay America. We’re happy to hear that the peaceful environment and security of the property made your stay comfortable. We strive to provide a safe and quiet space for all our guests, and it’s wonderful to know that you felt at ease during your time here. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management